Night Porter

3 weeks ago

Glasgow, United Kingdom The Address Glasgow Full time

Vacancy for Night Porter/Butler at The Address Hotel Glasgow

Newly opened
and fully refurbished at The Address Hotel Glasgow, we offer 95 stylish
bedrooms, a new destination Restaurant and Bar and Wellness facilities in the
heart of Glasgow city centre.

Summary of Duties



Main Objectives



Working alongside the Night Manager, you will be responsible
for providing excellent customer service and for the supervision and operations
of premises at night.



Hotel Operations and Public Areas:



·       
Carry out security walks of the hotel, ensuring
all doors are secure, equipment turned off, and all areas are clean and tidy.



·       
Control and monitoring of the Fire Alarm and
Security systems to ensure the safety of our hotel and guests.



·       
Report any maintenance issues within the property.



·       
Cleaning Duties



·       
Assist with set up of the restaurants (if
required) for following-day events.



·       
Provide Room Service throughout the evening.



·       
Serve late night drinks/snacks if required.



·       
To record all issues during the night and
communicate a concise handover to colleagues on the day shift.



·       
Luggage assistance to all guests who require
this service.  



 



Reception Desk:



·       
Ensure the smooth and efficient operation of the
hotel at night.



·       
Ensure the highest level of customer service is
provided to all guests.



·       
Perform all reception tasks, including check-in
in and check-out, and deal with any requests.



·       
To ensure that all cash is dealt with in
accordance with cash handling procedures.



·       
Administer all reservations, cancellations &
no-shows in line with company policy.



·       
Run the Night Audit along with night manager as
per procedure to ensure minimal disruption to the system.



 



Person Specification



Essential:



·       
Interact and communicate with guests and
colleagues in a courteous, friendly, and professional manner at all times.



·       
Be fully aware of and comply with company
policies and procedures.



·       
Be aware of the day’s business, both in room
occupancy, special requirements and VIP needs.



·       
Be consistently presentable and approachable.



·       
Be innovative – develop and implement new ideas
contributing to company success.



·       
Protect and promote the image of The Address
Collective.



·       
Strive for excellence and always lead by
example.



Desirable:



·       
Previous Hotel Nights experience



·       
Good IT knowledge



This role will include long periods of standing and walking
and occasional heavy lifting.



Use of industrial cleaning equipment and chemicals are
involved (full training will be given)



**Adherence to health and safety procedures and processes
at all times.**

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