IT Service Manager

5 months ago

London, United Kingdom Post Office Full time
Summary

Reporting Line: Head of Backoffice Platforms
Department: Core Platform Function
Contract type: Permanent
Location: Chesterfield– Hybrid 

What to expect

An exciting opportunity has arisen in our core platforms function, to join the team as an IT Service Manager focusing on our Back Office Cloud Platforms Systems. You will be key in ensuring the stability and delivery of the Services as Post Office takes advantage of modern technologies to deliver an efficient, fit-for-purpose and cost-effective service.

 

Within this role you will be responsible for the overall management of the Back office IT Cloud Platform service delivery, ensuring robust service availability levels, performance, and process maturity, working closely with the key third-party providers. The Services includes management of Cloud based applications built on Azure, AWS, Service-Now, Google Cloud and other native SaaS platforms.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 

 

•    25 days annual leave that increases with tenure  
•    Up to 10% on target bonus opportunity 
•    Access to Benenden Healthcare  
•    Generous pension contribution 
•    Life assurance 
•    Income protection after 12 months service 
•    Full support from our employee assistance programme and access to our employee benefits platform  
•    Ever-evolving learning and development opportunities 

 

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. 
 

What you’ll need to succeed

As an experienced IT Service Manager, who will play a critical role in our Back office team you will possess the following:
•    Experience in managing Retail and Regulatory Back-office SaaS applications
•    Extensive experience in consulting and/or solution architecture in Cloud Data and Analytics applications, Middleware and integration in a retail environment.
•    Excellent people management skills and ability to converse effectively at all levels of the business. 
•    ITIL processes and IT service Management processes  
•    Demonstrates customer first thinking and behavior
•    Can demonstrate experience across a wide range of internal business functions. 
•    Understand the process to manage risk  
•    Role models continuous improvement
•    Has a proven track record proving effective teamwork and role-models the team ethic. 
•    Understands the value-add to the customer and external partners/clients. 
•    Ability to deliver the services consumed within the agreed contract – 3rd party management expected 
•    Consulting or solution architecture skills in Cloud technologies and SaaS products like Azure, AWS, GCP, Service now, Jira-Confluence, SQL, Middleware, and integration is highly desirable.

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business. 

  • Unit Catering Manager

    3 weeks ago

    London, United Kingdom Unit Catering Manager Full time

    We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Sidney Corob tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring...

  • Unit Catering Manager

    3 weeks ago

    London, United Kingdom Unit Catering Manager Full time

    We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Selig Court tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring...

  • Service Desk Manager

    1 month ago

    Bromley, Greater London, United Kingdom Required IT Full time

    Job Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...

  • Service Desk Manager

    1 month ago

    Bromley, Greater London, United Kingdom Required IT Full time

    Job Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...

  • Managed Services Specialist

    1 week ago

    London, Greater London, United Kingdom Cyberspace IT, LLC. Full time

    Cyberspace IT, LLC is a leading provider of managed services, including MSP, MSSP, CSP, and TSP solutions.Job DescriptionWe are seeking a highly skilled Managed Services Specialist to join our team.The ideal candidate will have a strong background in managed services and excellent technical skills.In this role, you will be responsible for delivering...

  • Legal Services Manager

    1 month ago

    London, United Kingdom Service Care Solutions Full time €40 - €44

    Role: Legal Services Manager (ASB) Location: Central London Salary: £40.43 to £44.30ph LTD Contract Type: Initial 3-month contract with a view to permanent About the Role Working closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house...

  • Legal Services Manager

    1 month ago

    London, United Kingdom Service Care Solutions Full time

    Role: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...

  • Legal Services Manager

    1 month ago

    London, United Kingdom Service Care Solutions Full time

    Role: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...

  • Legal Services Manager

    1 month ago

    London,, UK, United Kingdom Service Care Solutions Full time

    Role: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...

  • Legal Services Manager

    4 weeks ago

    London, United Kingdom Service Care Solutions Full time

    Job Description Role: Legal Services Manager (ASB) Location: Central London Salary: £40.43 to £44.30ph LTD Contract Type: Initial 3-month contract with a view to permanent About the Role Working closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of...

  • Administrative Services Manager

    3 weeks ago

    London, Greater London, United Kingdom Moody's Investors Service Full time

    About the JobWe are seeking a highly skilled and experienced Administrative Services Manager to join our team at Moody's Investors Service. This is an exciting opportunity to work with a leading provider of credit ratings and research, based in London.Job DescriptionLead calendar management and travel planning for senior executives, ensuring efficient and...

  • Manager - Service Management Office

    7 days ago

    London, United Kingdom Be-IT Ltd Full time

    My client is a global leader in shareholder registry and corporate governance services, renowned for supporting businesses in meeting their compliance and governance needs. With a collaborative and inclusive culture, this organisation champions innovation and career growth. Lead governance advisory and managed service projects for listed companies,...

  • Service Desk Manager Position

    3 weeks ago

    Bromley, Greater London, United Kingdom Required IT Full time

    About the Role:We are seeking a skilled Service Desk Manager to lead our service desk team at Required IT.This hands-on role spans 1st through 3rd line support, providing both technical expertise and team management to ensure seamless IT service across the organization.Key Responsibilities:Manage and oversee the service desk team, ensuring daily operations...

  • Service Desk Manager

    3 weeks ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    Job Summary: We are seeking a highly motivated and experienced Service Desk Manager to join our team at Fitzrovia IT Limited. The successful candidate will have experience in managing a support desk team, call prioritisation, call queue management and SLA management.About the Company:Fitzrovia IT Limited is a leading MSP based in Central London. We provide a...

  • Financial Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Job SummaryWe are seeking a highly experienced Financial Director to join our team at Atlantic Labs Manager GmbH. The successful candidate will oversee treasury operations, e-money management, liquidity, and optimize financial resources.ResponsibilitiesTreasury Management: Develop and implement safeguarding and reconciliation procedures in line with...

  • Legal Services Manager

    1 month ago

    London Area, United Kingdom Service Care Solutions Full time

    Role: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...

  • Legal Services Manager

    1 month ago

    London Area, United Kingdom Service Care Solutions Full time

    Role: Legal Services Manager (ASB)Location: Central LondonSalary: £40.43 to £44.30ph LTDContract Type: Initial 3-month contract with a view to permanentAbout the RoleWorking closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery. As an integral member of the in-house legal team, your...

  • Transaction Services Manager/ Senior Manager

    2 weeks ago

    London, United Kingdom Pro Talent Service Full time

    ProTalent are currently working with a large and successful firm of accountants to recruit a Corporate Finance Senior Manager or Manager within their Transaction Services Team.This role is ideally suited to an ambitious individual to structure and lead the growth of the team and to manage a strong pipeline of projects. You will have previous relevant...

  • Financial Services Manager

    7 hours ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    SERVICE CARE SOLUTIONS LTD is currently recruiting for a Financial Services Manager to join their team in Oxfordshire on a permanent basis. The ideal candidate will be ACA/ACCA qualified or part-qualified with significant experience in audit and accounts.Key Responsibilities:Deliver high-quality service to clients with compliance and planning matters.Manage...

  • Technical Service Team Manager

    1 month ago

    London, Greater London, United Kingdom Fitzrovia IT Limited Full time

    Fitzrovia IT Limited is seeking a dedicated and experienced Technical Service Team Manager to oversee the day-to-day operations of its highly accredited UK Help Desk.Key Responsibilities:Lead the team of Service Desk engineers and ensure they provide first-class SLA-driven service to clients.Handle customer queries, resolve issues, and undertake day-to-day...