Retention & Digital Advisor

4 weeks ago

London, United Kingdom Pendragon Group Full time

Stratstone Mercedes, Glasgow

A basic salary of £23,873 with a bonus of £5,000 and pension, critical illness, life assurance, 23 days holidays pro rata, exclusive company discounts on used car purchases, leasing deals and aftersales service.

Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, with the opportunity to thrive in your career?

There has never been a better time to join Pendragon PLC. We are going through such a transformational and exciting time for the business, and we are looking for a forward-thinking individual to seize this newly curated position.

As a Retention and Digital Advisor, you’ll be an integral part of our innovative retailers. You will be supported by the Retention and Digital Sales Leader, to assist our dealerships in selling the maximum number of vehicles through renewals & digital leads as possible whilst maintaining focus on delivering an excellent customer experience to current and prospective customers.

Your Journey as a Retention and Digital Advisor:

· Achieving and exceeding sales objectives and KPI’s by maximising sales opportunities through digital leads and customer renewals

· Offering comprehensive packages to enhance the customer’s purchase, including finance, general insurance, warranties and accessories

· Delivering exceptional experiences for our customers whilst ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence

· Meeting the required standards for providing fair financial advice and services to our customers, adhering to FCA regulations

Are You Ready to Embrace the Challenge?

We are looking for a dynamic individual who can demonstrate experience of exceeding targets, is confident in dealing with associates and customers at all levels, all whilst maintaining the highest level of customer satisfaction. Your extensive background in previous customer facing roles, preferably with telephone and digital skills, will prove invaluable in this role as a Retention and Digital advisor. Being a team player is essential, and your experience in working collaboratively will be highly valued. Your commitment to doing the right thing and continuously learning in a regulated environment will set you apart.

At Pendragon, Together, We’re Unstoppable:

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Diversity is Our Strength:

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.


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