Warehouse Shift Manager

3 weeks ago

Basingstoke, United Kingdom Martin Brower Full time

1 x Warehouse Shift Manager - Full Time, Permanent

Location; Basingstoke

Shift Pattern: 7 days in 14 - 36.75 hours

This is an onsite role at our Basingstoke DC, RG21 6XP

Job Summary

To plan and manage a team of operatives, to achieve daily workload, to pre-determined productivity and service level targets, with total compliance to all legislation appertaining to Health & Safety, Employment Law, EU and company hygiene standards.

Major duties & responsibilities:

Manage the warehouse shift teams

Manage and motivate the team to achieve daily output objectives and deliver shift KPIsManage own and plan adjacent shift so that units per man hour (UPMH) meet or exceed the agreed McDonald’s budgeted levelsEstablish clear and documented handover from previous shift. Clearly understand issues and achievements from previous shift, with productivity/accuracy/issues documentedWalk the warehouse with Assistant Operations Shift Manager going off shift, ensuring that hygiene and tidiness are to AIB standardsEnsure that all staff are trained and competent to carry out tasks assigned to them ensuring a multi-skilled workforce and use the training matrix as the tool to ensure all training is completed in the time allowed. All documentation is must be signed/dated and filled accordingly.Ensure all probation reviews/assessments/appraisals are carried out with team as requiredProactively seek solutions to operational problems, suggesting and implementing change where necessaryDeputise for Assistant Operations Managers when required.

Employee Resource

Ensure that there is sufficient employee resource both in quality and quantity terms to meet shift KPIsPlan, manage and control labour usage to achieve budget productivity levels and financial spendIdentification and implementation of pertinent, immediate improvement plans to increase utilisation, improve productivity measures and methodsPlan and monitor individual break times, in conjunction with planned departure and arrivals of productShift preparation planning for adjacent shift, tomorrows shift, and next weeks shift, with due cognisance to forecast/actual volumes, holidays and any long term sickAny reasonable request as directed by Operations and/or General Manager

Communication

To ensure daily briefings to team on daily requirements and to regularly update the team on logistics performance issuesMeet and greet shift. Record attendance, brief as per MBUK briefing templateHold daily briefings – providing a format for an open 2 way form of communication between staff and shift managementComplete Daily Shift Management Reports for review with Assistant Operations ManagersImplement robust feedback process to relevant internal customers, i.e. customer services, field managers etc.

Employment Practices

Awareness of and compliance with all company policies and legislationManagement of staff to be compliant with the MBUK valuesAbsence management procedures i.e. carry out RTW interviews prior to the individual resuming work, escalating as requiredArrange and complete all disciplinary/grievance issuesEnsure compliance with the Working Time Directive

Health and Safety procedures

Working closely with the Health & Safety Team, ensuring compliance with Health & Safety legislation:-Ensure full Health and Safety KPI’s are met.Constantly enforce MBUK clean as you go/QIP/AIB policies.

Customer Service

Ensure Customer Service requirements are met in fullTotal ownership of accuracy and timely completion of all operational data, while supply relevant evidence of data source, i.e. can be audited.Full KPI’s are met in particular the agreed credit target with McDonald’s

Profile

Innovative approach, forward thinking, able to think ‘outside the box’ and generate new opportunities for improvement A team player and team builder Strong attention to detail The ability to make good judgments and quick decisions

Technical competencies

Previous management experience in a similar FMCG operation Previous experience of MS computer packages to intermediate level Good performance management skills Previous experience with conducting interviews Experience of managing within a union environment - Desirable Formal management skills, experience of employment law, and HR processes - Desirable

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