Current jobs related to Senior Member Service Generalist - Aberdeen - APGFCU

  • HR Generalist

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Noordzee Helikopters Vlaanderen Full time

    About the RoleWe are seeking an experienced HR Generalist to join our team at Noordzee Helikopters Vlaanderen. As an HR Generalist, you will be responsible for providing proactive HR support to both managers and employees in line with company standards, policies, and processes.Key responsibilities include delivering high-quality HR services, driving the...

  • HR Generalist

    6 months ago

    Aberdeen, United Kingdom Orion Full time

    Job description Our client is currently recruiting for the position of HR Generalist, based in Aberdeen. **Responsibilities**: - General project and workstream support for HR Business Partners (HRBP) and support key HR projects and initiatives - To ensure timely preparation of Board and where required Executive leadership Team presentation materials. -...

  • Senior Care Worker

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Voluntary Service Aberdeen Full time

    Job Title">Senior Care Worker">Job Description">We are seeking an experienced Senior Care Worker to join our team in Aberdeen. As a key member of our staff, you will be responsible for supporting service users in their daily living, according to their recognized and agreed needs.">Key Responsibilities">">Support service users in their daily living, according...

  • Senior HR Coordinator

    8 months ago

    Aberdeen, United Kingdom Oceaneering Full time

    Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...

  • Senior Care Provider

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Voluntary Service Aberdeen Full time

    About Voluntary Service AberdeenVSA is a well-established social care charity that has been supporting the people of Aberdeen for over 150 years.Our mission is to provide exceptional care and support services that enable individuals to live their best lives. We strive to make a positive impact on our community by providing high-quality care and support...

  • Service Delivery Manager

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Voluntary Service Aberdeen Full time

    About Us">VSA LLC is a leading provider of care services, dedicated to delivering exceptional support to our service users. Our team of professionals is committed to making a positive impact in the lives of those we serve.">Job Summary">We are seeking an experienced Service Delivery Manager to join our team in Aberdeen. As a key member of our staff, you will...

  • Senior Care Assistant

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Voluntary Service Aberdeen Full time

    About UsVSA is a respected local charity, committed to providing quality care and support services to individuals in Aberdeen. With over 150 years of experience, we have established a reputation for excellence, driven by our dedication to empowering people to live their best lives.Our team of experienced professionals is passionate about delivering...

  • Customer Service Team Member

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom McDonald's United Kingdom Full time

    Customer Service Team MemberLocation: Aberdeen - Craigshaw Road, AB12 3QHSalary: £8.20 - £9.18 per hour (dependent on experience)Job DescriptionWe are looking for a Customer Service Team Member to join our team at McDonald's United Kingdom. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and...

  • Relief Housekeeping Team Member

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Voluntary Service Aberdeen Full time

    Voluntary Service Aberdeen is seeking a highly skilled Relief General Assistant to join our team. In this role, you will be responsible for maintaining high standards of cleanliness and hygiene in our service environments.As a Relief General Assistant, you will provide support in the kitchen and dining room, carrying out housekeeping tasks and basic food...

  • Board Member

    7 months ago

    Aberdeen, United Kingdom Cornerstone Community Care Full time

    **We are excited to share this great opportunity to join our Board of Directors. **It is a very important time for Cornerstone, as we set a course for the future, with our strategy ‘Future proofing Cornerstone’. As a member of our Board, you will be instrumental in guiding the strategic future of the charity and ensuring exemplary governance and fiscal...

  • Food Service Crew Member

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Taco Bell - KFC - Luihn VantEdge Partners Full time

    About the JobWe are seeking highly motivated and customer-focused individuals to join our team as Food Service Crew Members. In this role, you will have opportunities to learn, grow, and succeed while providing fast, friendly service to our customers.The ideal candidate will possess excellent communication skills, a positive attitude, and a strong work...

  • HR Advisor

    7 months ago

    Aberdeen, United Kingdom Cameron James Full time

    **HR Advisor** Location: Dyce, Aberdeen Salary Details: £40k-£45k plus excellent benefits package **The Company** Established company delivering large and complex subsea projects, with offices in Aberdeen, Oslo, Stavanger, Houston and Dubai. **The Role*** Main responsibilities: - Provide generalist HR support to all stakeholders as well as taking an...

  • Hospitality Service Team Member

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom OGV Taproom Full time

    Job DescriptionThe OG Taproom seeks a skilled and experienced Bar Staff and Supervisor to join our vibrant team. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing beverages, and maintaining a clean and organized bar environment.Salary and BenefitsWe offer a competitive salary of £9.00-£12.00 per...

  • Financial Services Senior Manager

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Lochead Sandford Recruitment Limited Full time

    About Lochead Sandford Recruitment LimitedOur client, a leading provider of exceptional services, is seeking an experienced Audit Management Senior Manager to join their team.As a key member of the senior management team, you will be responsible for providing strategic leadership and direction to ensure the delivery of high-quality audit services.This is an...

  • Food Service Crew Member

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Taco Bell - KFC - Luihn VantEdge Partners Full time

    Company OverviewTaco Bell - KFC - Luihn VantEdge Partners is a leading restaurant company that values its employees and customers alike. Our commitment to excellence has made us a trusted brand in the fast-food industry.About the Job:This part-time/full-time position involves working as a Food and Beverage Team Member, interacting with customers, and...

  • Senior Service Advisor

    7 months ago

    Aberdeen, United Kingdom John Clark Motor Group Full time

    **Senior Service Advisor** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! John Clark Motor Group Aberdeen are seeking a pro-active, customer focused Senior Service Advisor for our Clark Commercials dealership, who will be part of a team of Service Advisors and be responsible for providing a proactive service to...

  • Relief Housekeeping and Kitchen Team Member

    2 days ago

    Aberdeen, Aberdeen City, United Kingdom Voluntary Service Aberdeen Full time

    Voluntary Service Aberdeen is recruiting a Relief General Assistant to provide domestic support and ensure that our service environments are clean and well-maintained. This role involves working in the kitchen and dining room areas, carrying out housekeeping tasks, and assisting with meal preparation if required.The ideal candidate will have a keen eye for...

  • Food Service Team Member

    7 days ago

    Aberdeen, Aberdeen City, United Kingdom Compass Group UK Full time

    Job Description:We're seeking an experienced and enthusiastic individual to fill the role of Food Service Team Member in our Aberdeen location. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and contributing to the success of our business.Your Key Responsibilities:Prepare delicious food that meets our high...

  • Client Service Team Member

    6 months ago

    Aberdeen, United Kingdom Atholl Scott Financial Services Ltd Full time

    **Essential skills and experience**: - Minimum of 2 years Financial Services experience We have a vacancy for a Client Service Team Member in our Aberdeen office working on a full time contract of 35 hours per week. This is an exciting opportunity for someone to grow and develop their career within the Financial Services Profession. You will already have...

  • Food Service Team Member

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Aramark Full time

    We are seeking a motivated and enthusiastic Food Service Team Member to join our team at BP NSHQ in Aberdeen. This is a full-time position, working 40 hours per week, Monday to Friday, with no evenings or weekends.Salary and Benefits£12 per hourKey ResponsibilitiesServe food and beverages to customers in a fast-paced environmentPerform cold food...

Senior Member Service Generalist

7 months ago

Aberdeen, United Kingdom APGFCU Full time

SUMMARY:

 Under the direction of the Branch Manager, initiate and build strong relationships with new and existing members by generating loan and deposit volume. Utilize credit union philosophy, uncover member needs and customize recommendations to improve financial well-being. Perform teller transactions and savings and loan maintenance for members. Assist Branch Management in developing a strong member focus among staff through coaching conversations. Supervise branch staff and coordinate daily workflow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Member & Teller Service:
 • Provide courteous, personal and professional service to members.
• Develop strong member loyalty by interacting with members, anticipating their needs and offering credit union products and services, to include outbound calls to existing/prospective members to develop needs and solicit new business.
• Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to alternative channels.
• Open new accounts, service existing accounts and complete transactions such as deposits, withdrawals, loan payments, and check cashing for members.
• Resolve account problems and address concerns of dissatisfied members within established guidelines.
• Perform routine maintenance on deposit accounts, certificates of deposit and individual retirement accounts.
• Perform all daily teller duties to include opening, closing and balancing of the branch accurately.
• Consistently deliver quality member service, leading by example for other branch staff.
• Observe all safety and security policies and procedures and act as a lead in the dual control process.
• Demonstrate sound decision making by exercising authority to make exceptions on check holds and overrides.
Sales Expectations:
• Responsible for specific, measurable goals for shares, loans, payment protection, cross-selling and referrals based on credit union’s strategic plan.
• Offer products and services to our members to help them save time, make money as well as offer convenience and peace of mind.
• Generate business by conducting outbound calls to include system and self-generated leads.
Loan Service:
• Protect members and the credit union by promoting payment protection.
• Proactively interview members and review debt held at other financial institutions for transfer to the credit union.
• Build rapport, use critical thinking and credit union philosophy of "people helping people” to uncover additional lending needs through credit review.
• Compile necessary documentation, define requirements and determine accurate payment information for loans.
• Review loan denials for possible recommendation for approval.
• Courteously communicate denials to members and offer alternative solutions and financial education as appropriate.
• Evaluate branch loan pipeline and create proposals for follow up and missed opportunities.
• Proactively offer convenience channels to disburse loans.
Membership Development:
 • Maintain current member files for follow-up.
• Assist with membership calls as required for marketing of products and services and any other promotions.
• Generate ideas to enhance quality service, such as recommendation for workflow improvements and product innovation.
• Partner with branch management to support business development efforts such as open enrollments, visiting local businesses and staffing community events.
Quality Control:
 • Identify and communicate product or service related issues and/or improvements resulting in higher quality products or services.
• Maintain adherence to all credit union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity, as due course of business.
• Assist branch management to complete quality inspections such as branch audits, surprise cash audits, savings and loan quality and negotiable item audits.
Leadership:
• Assist in training new staff.
• Assist branch management with administrative and operational duties such as branch opening and closing, system overrides, challenging member inquiries, auditing, human resources and security challenges.
• Direct and supervise staff.
• Review monthly reports to assess staff performance in relation to branch goals.
• Train and coach staff in quality service delivery, member service, interdepartmental relationships and sales.
• Provide feedback to branch management for performance evaluations, coaching opportunities and potential disciplinary action for branch staff.
• Direct overall member service and teller activities in the absence of branch management.
• Develop and lead with a philosophy focusing on honest, open communication, individual productivity and strong member focus.
• Assist branch management with sales and operational meetings.
Other:
• Perform other similar or related duties, as required or directed.
• Must have a flexible schedule, work Saturday hours, and travel to other branch locations.

-Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

QUALIFICATIONS:
EDUCATION:

High School Diploma or equivalent with additional specialized training equivalent to two years of college. *Experience can be credited in lieu of education. 

EXPERIENCE:

A minimum of four (4) years of sales experience with financial institution products and services. Proficient in Microsoft Office. 

PREFERENCES:

Previous experience interviewing loan applicants and meeting sales goals for deposit, credit and automated products. Six months supervisory experience. Previous credit union experience. Interest in continuing education.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of financial institution products, services and operations. Excellent (written and verbal) skills in communications, customer service, human relations, and sales. Ability to help develop and implement business/sales plan. Strong time management, follow up and multi-tasking skills. Very strong member/customer orientation. Ability to work independently and as part of a team. Ability to solve problems quickly and make decisions in a fast paced work environment.  Demonstrate flexibility and eagerness to learn and embrace challenge.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The specific vision abilities by this job include peripheral vision, depth perception and the ability to focus.