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Accounting Relationship Manager

2 months ago

Ipswich, United Kingdom WTW Full time

As an Accounting Relationship Manager responsible for the delivery of the A&S financial targets for designated Business Units, through building and maintaining excellent relationships with Accounting Teams and relevant Stakeholders. To maximise cash flow to meet client settlement requirements, reduce exposure and enhance customer service. Responsible for managing the accounting relationship with designated key clients, acting as a focal point for queries and escalated matters from the Accounting Team and Stakeholders.

The Role: 

Build and maintain ongoing relationships with clients, BUs and A&S Teams in Ipswich and Mumbai  Provide strong visibility within the BUs to facilitate resolution of queries Facilitate regular meetings with the BU, where possible on a face to face basis, to achieve successful outcomes Remain vigilant and responsive to urgent activity, ensuring appropriate escalation into the Sr Manager and BU Manage the metrics to ensure all action is taken to achieve these  Proactively manage designated key clients in conjunction with the Account Controller; promptly identify and resolve issues within the agreed timeframe. Be the primary A&S contact for key issues that affect the client where BU assistance is required. Maintain regular contact with the Account Controller to agree next actions and who owns the action Oversight and management of bad debts; hands on resolution to reduce the bad debt position Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader Share knowledge to ensure all necessary colleagues are upskilled