DSS L2

Responsibilities for Desktop Support Specialist
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Install and configure computer systems and applications within the company
Technical knowledge
Windows & Mac operating system knowledge
Advantage if Linux is there. Not mandatory
Good knowledge on rebuilding Mac and Windows
Good knowledge about basic windows and Mac Troubleshooting
Able to troubleshoot audio video devices
Should have knowledge in hosting virtual meetings

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