Tenancy Sustainment Officer

4 weeks ago

Hull, United Kingdom Cameron Clarke Associates Full time

Tenancy Sustainment Officer | Hull | Full Time – 37.5 hours per week | £25,000 per annum

Our client is dedicated to providing affordable housing for those in need, making a real difference in the community. As part of the team, you'll play a crucial role in ensuring that tenancies are correctly allocated, well-maintained, and sustained. You'll collaborate closely with the Housing Manager, offering support to current tenants, prospective tenants, and anyone seeking housing assistance. This includes those receiving Enhanced Housing Benefit.

You'll be involved in every stage of tenancy management, from pre-tenancy arrangements to facilitating smooth move-ins.

Our client's excellence is reflected in their impressive list of awards, including: The Times/RIBA Community Enterprise Scheme Award for Housing (1989-90), TSB Foundation Silver Winner (1990), Queen’s Award for Voluntary Service (2014), Empty Homes Awards Best Local Authority/Community Housing Partnership (2014), Lloyds Bank Foundation Charity Achievement Awards Valuing Volunteers Award (2015), UN World Habitat Award (2015-2016), Howard League for Penal Reform Community Awards Organisation of the Year (2017), HRH The Duke of York Community Initiative Award (2017), and Empty Homes Awards Best Partnership Award – Giroscope & Hull City Council (2018).

Join the organisation in this rewarding role and be part of an award-winning team committed to transforming lives through affordable housing.

If you are professional, friendly, caring and supportive and eager to develop your skills, our client would like to hear from you. They would especially like to hear from you if you already have experience of working in a similar role.

Are you the right person for the job?

The following criteria are essential for this role

  • A good knowledge of benefits including Local Housing Allowance/Universal Credit/Benefit cap
  • A good understanding of the issues faced by people on low income
  • A good knowledge of the agencies available to provide support to vulnerable people
  • A good understanding of tenant and landlord issues and legislation in the community housing sector
  • Good communication skills
  • Experience of using Microsoft Office
  • Ability to represent the company, and develop relationships in a professional manner
  • Be able to manage time effectively
  • Ability to prioritise and manage workloads
  • Knowledge of Enhanced Housing Benefit/Exempt Accommodation
  • Commitment to the organisation’s values and equal opportunities
  • Ability to encourage individuals to value diversity and challenge behaviour which undermines the ethos of equality

What will your key responsibilities be?

  • Maintain the housing waiting list
  • Conduct housing interviews with potential tenants
  • Assess tenant needs for appropriate property allocation
  • Offer advice to people the organisation cannot house
  • Obtain references and identification for potential tenants
  • Complete tenancy checks for prospective tenants
  • Conduct new tenancy sign-ups and explain tenant rights and responsibilities
  • Assist new tenants with setup, including benefit claims, utility registration, support services, and furniture grants
  • Liaise with relevant agencies on behalf of tenants
  • Report safeguarding issues to social services or police
  • Address anti-social behaviour involving tenants and arrange mediation if needed.
  • Inspect properties and report necessary repairs
  • Advise tenants on issues from inspections, like condensation, damp, and vermin
  • Advise tenants on property cleanliness
  • Provide advice on energy efficiency and fuel poverty
  • Refer tenants to additional support agencies if needed
  • Ensure tenants can safely use household appliances
  • Assist tenants in finding move-on accommodation if needed
  • Monitor rent arrears and help tenants with payment plans, benefit claims, or debt referrals
  • Help tenants with safety and security measures
  • Attend external meetings as required
  • Manage eviction proceedings as a last resort
  • Conduct end-of-tenancy inspections and provide references
  • Ensure properties are ready for new tenants, including furniture removal and utility setup
  • Keep up-to-date diary notes and risk assessments
  • Follow the organisation's policies and procedures

What can you expect in return?

  • 20 days holiday plus Bank Holiday
  • NEST workplace pension
  • Free onsite (limited spaces) and street parking

What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you

Your data will be handled in line with GDPR.

 

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