Administrative Support Officer x2
2 weeks ago
Job summary
This is an opportunity to join the Business Support team within NWSSP - Primary Care Services, a team who provide support to both primary care contractors across Wales and internal staff.
This post holder will be one of a team of four Administrative Support Officers providing administration support to senior managers within NWSSP - Primary Care Services (PCS), and must have a excellent communication skills, organisation skills and confidentiality at all times.
Candidates for this post will be expected to have a good standard of education along with excellent keyboard skills and have a sound knowledge of word processing, spread sheets, office and filing systems. The role is varied with the post holder possessing the ability to prioritise their workload whilst working on their own initiative. The successful candidate will need to be adaptable in order to meet the needs of an ever-changing environment, and work well within a small team.
By working with NWSSP - PCS, you will receive a number of excellent benefits to include;flexi-time working arrangementssupport for personal developmentNHS discounts in hundreds of storesa valuable pension scheme
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
This post holder will be one of a team of Administrative Support Officers providing administration support to senior managers within NHS Wales Shared Service Partnership (NWSSP) - Primary Care Services (PCS) and other managers when required.
To organise and operate a range of administration systems on behalf of NWSSP - PCS. To process telephone calls received from members of the public, NHS or external organisations providing routine information where support the administration of requests for copies of deceased patient medical records on a daily basis in line with Data Protection Act 1998 including the verification of information to comply with Information Governance Standards.
About us
We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
5 GCSEs at Grade C or above including Mathematics and English OR NVQ 3 or equivalent in a relevant subject. Competent in the use of Microsoft Office packages including excel, word and outlook
Desirable
Knowledge of NWSSP - PCS and its stakeholders.
Experience
Essential
Experience of working in an administrative role/ office environment
Desirable
Experience within NHS Primary Care environment. Proven experience of minute taking.
Values
Essential
Ability to establish good working relationships with colleagues/clients.
Desirable
Methodical approach-
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