Process Improvement Analyst-Insurance

Overview

Pen Underwriting is one of the UK’s leading MGA’s with a bold vision to become a £1bn GWP underwriting and distribution business. This is an exciting opportunity within the operations team as a Business Process Improvement Analyst, responsible for the delivery of a number of strategic and tactical initiatives involving a mix of people, process and technology (e.g. new applications / software solutions) and risk and regulatory changes. This is a key role for supporting business and operational change by conducting both strategic and tactical improvement initiatives. Leading detailed analysis, documenting processes, developing, and implementing effective controls to optimise processes, and increase operational performance to support the reduction of costs. The candidate will utilise Lean Six Sigma principles, tools, and methodologies including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement with a focus on customer quality. The role will also include the identification of processes suitable for transitioning to our offshore team and managing the effective communication between teams during the transition. We offer a hybrid working model and you will be expected to be in a Pen office 2 days a week with 3 days working from home. We are flexible on location and would be interested to speak with candidates who are based across the UK especially those based in South and South East of England. How you'll make an impact Embed a lean governance structure and lead Business Process Reviews. Work with the business teams to identify, scope and prioritise improvement opportunities to drive operational efficiencies. Analyse problem statements to determine required interventions and establish performance baseline. Independently analyse and propose improvements to key business processes to drive efficiency and effectiveness. Create solid business cases and selling messages to articulate the value proposition to support the change. Apply lean and customer-centric design principles to improve capabilities, processes, and tools. Develop and execute well-structured work plans, facilitate project and governance meetings, and use Project Management, Lean, and system implementation tools / methodologies. Assist in the gathering and reporting of performance KPI metrics. Prioritise and manage multiple competing projects, deadlines, and customer relationships. Monitor, track, and report status of initiatives. Lead, oversee and influence others, especially to deliver projects on-time, on-budget, and to achieve / exceed the project goals. Facilitate issue escalations and resolution via coordinating solution development across the project team, steering committee, and key business stakeholders. Handle project risks and challenges effectively in a self-directed manner. Facilitate the successful implementation of project recommendations. Coordinate training and documentation (SOPs) required by the changes. Provide project and analysis support to Business Operations aligned to business strategy. Document processes for future M&A and Strategic Hire activities. Ensure active communication between the onshore and offshore teams. About you Previous experience gain in a business improvement/operational improvement role within a Insurer, Brokerage or MGA Insurance. Experience in changing and improving processes in areas such as underwriting/claims/bodereau . Lean / Six Sigma or similar qualifications. Project Management PMP, Prince 2 or MSP certification desired. Ability to utilise data collection / analysis tools & methodologies. Ability to conduct process mapping, root cause analysis. Knowledge of quality & process improvement methodologies. Ability to manage stakeholder relationships across Pen, including working closely with the Executive/Leadership team. Effective communication skills with stakeholders throughout the business. Experience of managing multiple initiatives concurrently. Solid analytical, statistical, and problem-solving skills Experience in project management What we offer you: Hybrid working Competitive salary 27 days holiday + UK bank holidays Company pension scheme (7% Employer contribution) Income protection Life Assurance - x4 basic salary Bupa Healthcare We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself. We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative, and ultimately more profitable business. If this sounds like somewhere you’d like to join, we'd love to hear from you Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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