Receptionist

4 weeks ago

London, United Kingdom Amersham Vale Practice Full time

Job summary

We are seeking an enthusiastic Receptionist.

Ideal start date is Monday 3rd June 2024.

We are looking for someone who is lively and bubbly with a can-do attitude and are used to working in a high pressured environment. With care being the forefront of your mind.

Experienced as a Receptionist in the NHS, in General Practice with EMIS experience is desirable, but not essential. *please see job specification and job description

Rate of pay £12/hr. Which will we increase to £ on completion of a sucessful Probation.

Full time permanent / hours over 5 days over the full 7 day week.

Must be flexible with hours and days.

Practice opening hours is between - 8pm

We are located in Deptford/New Cross, 2 min walk from New Cross Train Station.

Our practice has an expanding population; current list size: 15250 patients.

We are a training practice and offer additional services to:

Rough Sleepers Goldsmiths Students Drug and Alcohol Dermatology

We are unique as we offer out of area registrations to any patient within England, so wherever you are in England, a patient can register with us.

We have an open door policy and accept any person regardless of gender identity, Trans status, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age

We are a Gold standard practice for the LGBTQ+ community.

Main duties of the job

You'll be working along the side of a friendly team of;

13 Receptionists/Administrators

1 Reception Supervisor

8 GPs

2 Advanced Nurse Practitioners

5 Nurses

2 Paramedics

1 Health Care Assistant

1 Clinical Pharmacist

1 Trainee GP

The main duties will involve receptionist work with some administration such as DOCMAN and QOF.

Not only will you deal with admin and patients, you'll have targeted areas to help achieve big results, such as QOF.

About us

We love to award our staff and offer a great package:

Competitive salary - We are London Living Wage Employer NHS Pension 20 Days annual leave plus 8 days bank holiday pro - rata which goes to 25 days pro rata + 8 days bank holidays pro rata with retention. Annual appraisals Fully paid 2 week induction plan and the training and support doesnt end there; we are a practice that values their staff and encourage training and development Regular staff activities which are full of education, fun, food, dance and parties.

- Practice Away Days

- Christmas Parties

- Bowling

- And other great team building activities.

Our Parties are ones that are spoken about for years

Not only the above; we also offer an amazing:

Employee Assistance Scheme, such as;

Free Eye Tests Cycle to work scheme Gym scheme

If successful we would need 2 employment references and enhanced DBS check prior to commencement of employment.

We do not have a oversea visa support scheme available and will only consider applicants located in the UK who holds the right to work in the UK documentation.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be flexible at all times to assist colleagues and business needs.

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Opening and distributing post accordingly

Changing back-up tape when colleagues on annual leave/sickness absence

Pulling/filing notes and updating as necessary

Scanning/filing patient documents into Docman distributing amongst clinicians as per practice protocol

Photocopy as requested

Reception

Be able to cover all reception positions as necessary

Cover colleagues annual leave/sickness absence when required

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person following a strict triage system

Deal with visits/requests according to practice protocol

Computer

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of telephone system, during and after hours

Other Tasks

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Clear rooms after surgeries as and when required

Ensure building security have thorough knowledge of doors/windows/alarm

Having target driven areas to help achieve max results for example QOF.

Any other tasks allocated by managers or partners

Person Specification

Experience

Essential

Receptionist Experience. Must be able to Multitask Experience of working in a high paced environment. Must able to have a typing speed of 40 WPM.

Desirable

Experience using EMIS, DOCMAN10, work in general practice Experience of dealing with clients on the phone Triage knowledge Experience of working in the NHS. Experience of Social media / Content handling such as TikTok and Youtube.

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