ICT Solutions

Job summary

Fixed term or secondment opportunity.

Anexciting secondment opportunity has arisen for a self motivated individual whois keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworkingteam delivering first point of contact for all County Durham and Darlingtonissues and queries, providing excellent customer services by focusing onproviding information on the procurement of hardware and software.

Main duties of the job

Taking calls from customersvia the telephone, email and the SelfService portal.

Obtaining quotations fromSuppliers and Procuring hardware and software for users in a timely manner.

Ordering new equipment andarranging delivery to the end user.

Maintaining an inventory ofICT hardware and software.

Issue advice and guidanceto service users, using procedures used within IM&T.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

Support the ICT CustomerServices Manager in the provision of the service.

Order new equipment andarrange delivery to ICT service users in an efficient and timely manner.

Assist in the developmentof ICT procedures and policies.

Assist in the preparationof ad hoc and routine billing and monitoring reports.

Input into and maintain aninventory of ICT hardware and software.

Administer access tonetwork and application systems.

Obtaining quotations fromSuppliers for Hardware and Software.

Provide advanced telephoneadvice to ICT users.

Provide assistance to theInfrastructure and IT operations teams.

Provide advice to users onthe correct use of ICT equipment.

Log and update calls on theIT Service Desk.

Work with theInfrastructure support team to assign and prioritise work.

Dealwith suppliers for orders, returns and repairs.

Person Specification

Special Skills and Knowledge

Essential

Follow procedures and instructions accurately. Communication, verbal and written. Excellent Communication & Organisational skills and ability to prioritise. A great telephone manner. Ability to work under pressure. Good working knowledge of Microsoft Office packages. Technical knowledge of a wide range of computer systems.

Desirable

Knowledge and experience of multiple systems. Knowledge of supporting users remotely. Knowledge of ITIL.

Qualifications

Essential

5 GCSE passes (or equivalent) including English and Mathematics

Desirable

ITIL Awareness.

Experience

Essential

Knowledge of common PC operating systems. Experience of supporting users with computer hardware, software, and peripherals.

Desirable

NHS Experience

Special Requirements

Essential

Willing to undertake any training required for the post. Able to travel across Trust sites to meet the requirements of the post.

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