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Contract Manager

4 months ago

Slough, United Kingdom Nationwide Specialist Services Full time



ContractsManager at The NSSGroup

Part of NSSMaintenance

The Business

We are a specialist services supplier. Frombuilding maintenance to window and specialist cleaning platformhire and equipment testing selfdelivered services anywhere in theUK. Our dependable inhouse team works around the clock and acrossthe country setting new standards for safety speed and consistency.

The NSS group was formed by the merger ofseveral large successful businesses to create one super group whichgives our clients a service which is truly nationwide.

The Division

NSS Maintenance are a working atheight contractor working throughout UK servicing facilitiesmanagement clients and the refurbishment industry alike.

Our national coverage operates from four UKdepots to offer planned and reactive building fabric maintenanceand refurbishment services to commercial retail and industrialsectors. We currently employee 600 employees directly across theNSS Group and own a fully serviced truck mounted access fleet whichwe use in house for reactive and planned maintenance and cleaningrequests

Dayto Day Management of Operatives

  • Responsible for the daytoday linemanagement of operatives ensuring all operatives are always fullybriefed on the works they are undertaking.
  • Responsible for ensuring all operatives areequipped with the correct plant equipment tools materials andtraining to carry out works issued with clear and detailedinstructions for each individual project to minimise the numberreturn visits to complete works
  • Responsiblefor ensuring operatives understand and follow the project worksprocesses completing on site method statements the job sheet andreport pack obtaining sign off via on site client representativesand providing photography detailing the works carried out includingprestart and completion status
  • Responsible forthe project team communications including regular team briefingsand monthly one to one operative check ins
  • Ensures daily project reports are completed bysite supervisors to the required standard including detailphotography to illustrate the pre and post works status quantitiesachieved and progress vs programme.
  • Seekscontinuous improvement in all aspects of the division
  • Coaches and supports the project engineers todeliver exceptional customer service fostering a culture ofselfimprovement whilst identifying additional training needs toimprove operative skill sets and enable careeradvancement

Turnover andprofitability

  • Increasesturnover and profitability by maximising the relationship withexisting customers and identifies new business opportunities forthe division
  • Responsible for managing theproject teams to ensure maximum productivity is achievedcontinually monitoring the output from individual maintenanceoperatives ensuring minimal down time and taking action to avoidaborted journeys
  • Responsible for monitoringsupplier costs always seeking best value for NSS stock items andmaterials for project specific works

Your job willinclude:

  • Responsiblefor assessing evaluating and responding promptly to client requestsprioritising works in the first instance to ensure clientexpectations are managed accordingly
  • Responsible for scheduling of project worksand delivering them on or within programme. Projects range between20k 800k
  • Line managing in house projectengineers up to 15no
  • Responsible foreffectively monitoring the progress of all works accuratelyrecording all materials externally supplied plant and equipmentsubcontractor labour and the inhouse equipment and resourcesdeployed to ensure works achieve or improve on budgeted costs
  • Responsible for the allocation of resources tocover sickness and holidays
  • Responsible formanaging the performance of any subcontractors deployed
  • Responsible for the team communicationsincluding regular team briefings and one to one operative meetings
  • Ensures frequent contact is made with allexisting customers via site visits and post works meetings
  • Management responsibility for clientsatisfaction and accountable for rectifying any customer complaints
  • Working cohesively with Contracts Director andProject Manager to deliver all projects within cost budgets andprogramme.


Youare good at:

  • Analysingand Interpreting Information
  • Planning andorganizing
  • Creativity and Innovation
  • Communication and Interpersonal Skills
  • Technical Knowledge/Qualifications
  • General administration skills
  • Ability to multitask and run multiple projectsconcurrently
  • Prioritising work especiallyconcentrating to quick turnarounds forquotes.
  • Excellent IT skills to include: WordExcel PowerPoint Outlook.
  • Full clean drivinglicence.


Benefits:

  • Career progression opportunities
  • 25x daysholiday bank holidays
  • Auto enrolment pensionplan
  • Car allowance or company van
  • Onsiteparking
  • Laptop
  • Mobilephone


NSSCore Competencies

>>> Thesafest way

Always works safely inaccordance with NSS QHSE (quality health safety and environmental)policies and process.

Takes personalresponsibility in reporting incidents or challenging behaviourswhich are potentially unsafe.

>>>Continuous improvement

Open andflexible to change/improvement initiatives.

Actively seeks opportunities for learningdevelopment advancing experience to improve both self and ourbusiness.

Demonstrates resilience when facedwith obstacles and learns quickly from mistakes.

Shares ideas skills and knowledge.

>>> Workingtogether

Selfmotivated to worksolo but equally comfortable working within a team andcollaborating with others.

Seeks support/advicewhen appropriate.

Respectful of all customersand colleagues. Be patient polite approachable and helpful.

Communicates well with others. Communicatesclearly and accurately both verbally and in writing.

>>>Dependable service

100% focusedon what our customers need dedicated to meeting requirementsquickly reliably and exceeding expectation wherever possible.

Passionate about the provision of high standardsof service. Personally organised with attention to detail and acommitment to quality.

Builds effective andprofessional relationships with customers and colleagues based ontrust and via authenticity/integrity.

Dedicatedenthusiastic and full of positive energy.

>>>Empowering people

Prepared toproblem solve make fast decisions which add value to the customerexperience

Actively listens to theneeds/requirements of customers and colleagues. Suggests/providesappropriate solutions.