SPA Administrator

Job summary

An exciting opportunity has arisen for an administrator to join our Adult Single Point of Access Team. We are seeking a highly motivated and flexible administrator to work within the SPA team.

The post holder will be required to provide a comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area.

You would be expected to develop skills where appropriate to meet the developing needs of the team. Additionally, you will need to maintain good working relationships with all members of the team, other teams and departments within the trust and outside bodies.

Main duties of the job

Maintain efficient systems for client records.

The SPA Call Handler Administrator will be a member of a team working in a pressurised environment, which could involve dealing with difficult conversations from a variety of sources.

About us

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,258 to a maximum of £2,122).

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

We reserve the right to close this vacancy early should sufficient applications be received.

Job description

Job responsibilities

The post holder will consistently deliver a client-focused service which promotes good customer service and effective working relationship.

The post holder will process telephone and email referrals and refer to the appropriate service.

The post holder will keep up to date with knowledge and skills in line with STEPS system.

Person Specification

CALL HANDLER EXPERIENCE

Essential

CALL HANDLER EXPERIENCE

ADMIN EXPERIENCE

Essential

ADMIN EXPERIENCE

PREVIOUS NHS EXERIENCE

Essential

PREVIOUS NHS EXPERIENCE

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