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Retail Team Member

2 months ago

Chesterfield, United Kingdom The National Trust Full time
Retail Team Member - Chesterfield

Summary

Hardwick Hall is one of the National Trust's discovery houses in Derbyshire. Built by the infamous Bess of Hardwick, in the 1500s, it is a leading example of an Elizabethan house. The estate currently attracts more than 500,000 visitors and the Stables shop within the stable yard area is going from strength to strength.

With your love of working with people and enthusiasm to provide a great service, you’ll welcome and talk to our visitors to the shop answering any questions they have.

Salary: 11.50 per hour

Contract/duration: permanent

Hours/working pattern 12.50 per week

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.



What it's like to work here

You would be part of a small team of 8 staff plus our team of volunteers who help with our retail and plant offer. Everyday here is different, giving you a varied and wide range of tasks to complete to give visitors a warm welcome and provide an inviting environment.

Reporting to the Retail manager, you will be fully supported, helping you integrate into the team and learn about the wonderful products we sell and the stories behind them.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.



What you'll be doing

As Retail Team Member you’ll offer customers help and shopping advice with their purchases. Other duties may include receiving, unpacking, and arranging deliveries, creating shop displays and working with other members of the team to keep the shop floor area clean and organised. This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail. 
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

  • customer focused with positive attitude
  • a team player, but also can work by yourself
  • well organised and adaptable
  • willing to learn new skills 


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice
Click here to find out more about the benefits we offer to support you.