The Belfry Hotel & Resort is an award-winning
hotel, home to 300+ luxurious bedrooms and suites, several restaurants and
bars, events and meetings spaces, a leisure club and spa. Our three golf
courses, including The Brabazon, are recognised as world-class, and home to
this year’s Betfred British Masters. Whether you're drawn to our iconic golf
courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the
history of The Belfry. A major expansion and renovation project has begun at
our resort, due for completion in Autumn 2025. With a substantial investment in
excess of £80 million, we are enriching our resort including the addition of a
new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art
leisure club, and much more.

We believe in taking care of our team just as much
as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best
Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort. 

About the role

The IT Technician is a brand new role reporting
into the IT Manager and will be based on site and will provide 1st
and 2nd level IT support for staff and liaise with our 3rd
party IT service providers. The role will assist in bringing more IT support in
house, handle 1st and 2nd line issues and support with
delivering IT projects.

The duties of our IT Technician
include:

·       Provide onsite IT support for staff.

·       Build, roll
out, and replace PCs and hardware/software.

·      
Set up and
manage mobile devices and tablets.

·      
Liaise with
3rd party IT service providers to ensure smooth business operations.

·      
Maintain
on-premise and cloud-based Active Directory.

·      
Manage user
accounts including new user creation, and processing leavers and movers.

·      
Maintain an
updated asset inventory, including PCs, phones, PDQs, and printers.

·      
Continuously
improve IT documentation and policies.

·      
Assist
Operations with daily IT issues as needed.

·       Supporting and implementing new IT projects.

About you

·       2 years+ experience of 1st, 2nd line IT support.

·      
Good knowledge
of Windows PCs, PC Builds, mobile phones, MS Office suite.

·      
Good knowledge
of Active Directory, MFA, Azure AD / 365, Intune.

·      
Basic network
awareness and troubleshooting skills.

·      
Familiarisation
of TCP/IP, DNS, DHCP.

·      
Familiarisation
of monitoring tools, ticketing software.

·      
ITIL
certification (advantageous)

·       Enthusiasm and willing to learn.

·       Keen to work in a fast paced dynamic
environment.

Belfry Benefits

Learning & Development

We inspire and develop our
team through on-the-job coaching & mentoring, in-house training and provide
access to our online learning platform, The Belfry Campus. We offer
apprenticeships in a host of subjects delivering nationally recognised
qualifications to help advance careers, and our LEAD development programme
empowers and inspires our teams to grow from Team Member through to Executive
roles. We aim to promote internally where possible, nurture ambition and ensure
all our team looking to progress have development plans in place, to support
you to achieve your potential.

Wellness

We prioritise your
wellbeing with discounted gym memberships and wellness programmes for personal
growth. Partnering with The Burnt Chef Project, we offer mental health support
and access to funded counselling. Our healthcare schemes include life assurance,
24-hour GP services, and health cash-plans, while our Menopause Support
programme provides tailored assistance. With Wagestream access, you can easily
track earnings, manage savings, and access wages on your terms, promoting
financial wellness. Our Cycle2Work scheme supports sustainable travel for
environmental and team wellbeing.

Showing our appreciation

We appreciate our team
with our annual Belfry Awards, long service recognition, and extra holidays for
loyalty and team events. Enjoy discounts at our resort's restaurants, bars,
spa, and golf, for you and your friends & family. Access to Perkbox provides
discounts & vouchers for everyday use plus on the spot rewards for your
hard work. We provide free parking, a subsidised taxi service, and
complimentary meals during shifts.

Making a difference

We are committed to
sustainability and are proud of our Silver Award from Green Tourism and GEO
Certification. The Belfry, spanning 550 acres in the Midlands, prioritises
giving back to our local community and protecting wildlife. We integrate ESG
into everything we do, from charity initiatives, raising over £20,000 last
year, to golf course maintenance. We track charitable work at personal,
departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than
‘just a job’: we are a community that values each individual’s contribution and
growth, whilst supporting each other’s success - regardless of department or
role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together,
and Deliver Every Day – aren't just words; they're the foundation of our
culture and the essence of who we are.

If you're seeking a place
where you can contribute, grow, and have a lasting impact – then the Belfry
Hotel & Resort is the place for you.