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Administrator Band 2

1 month ago

Warrington, United Kingdom Mental Health Matters Full time

Job summary

The post holder will be required to provide an effective administration service to the whole team. To politely greet all visitors and clients ensuring that the electronic appointment system runs effectively, including monitoring the flow of clients to and from consulting rooms. Possess a professional telephone manner answering enquiries from health care professionals, clients and the public which may include complaints. Taking telephone messages, responding to emails

Main duties of the job

The post holder will be required to provide an effective administration service to the whole team. To politely greet all visitors and clients ensuring that the electronic appointment system runs effectively, including monitoring the flow of clients to and from consulting rooms. Possess a professional telephone manner answering enquiries from health care professionals, clients and the public which may include complaints. Taking telephone messages, responding to emails, and updating electronic records.General office administration duties to include booking assessment and treatment appointments using an electronic booking system, accurate typing skills to include inputting data and referral information from verbal, paper and digital sources. Good record keeping with an understanding of Data Protection and Confidentiality. Process and distribute incoming and outgoing mail, maintain filing, and archive systems and undertake photocopying and other administration duties as required.

About us

NHS Warrington Talking Therapies has been in operation since 2011 and is part of Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD). The service is staffed by a team of highly skilled mental health professionals such as Mental Health Nurses, Psychological Well Being Practitioners and Therapists specialising in CBT and EMDR. Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to the people who access our services.

Job description

Job responsibilities

Job Title: Band 2 AdministratorHours of work: Part time per week - Days to be confirmed, hours will include one late shift per week working until 8pm.Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm£22,383 per annum, pro rataLocation: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG About usNHS Warrington Talking Therapies has been in operation since 2011 and is part of Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD). The service is staffed by a team of highly skilled mental health professionals such as Mental Health Nurses, Psychological Well Being Practitioners and Therapists specialising in CBT and EMDR. Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to the people who access our services. About the roleThe post holder will be required to provide an effective administration service to the whole team. To politely greet all visitors and clients ensuring that the electronic appointment system runs effectively, including monitoring the flow of clients to and from consulting rooms. Possess a professional telephone manner answering enquiries from health care professionals, clients and the public which may include complaints. Taking telephone messages, responding to emails, and updating electronic records.General office administration duties to include booking assessment and treatment appointments using an electronic booking system, accurate typing skills to include inputting data and referral information from verbal, paper and digital sources. Good record keeping with an understanding of Data Protection and Confidentiality. Process and distribute incoming and outgoing mail, maintain filing, and archive systems and undertake photocopying and other administration duties as required. About youYou will be able to demonstrate good organisational skills, you must be able to work as part of a team with good interpersonal skills, be able to follow service policies and procedure and embody a conscientious approach. You must also have a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential.It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language. It would be helpful to have experience of using healthcare database systems, however this is not essential as training will be provided. What we offerYou will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive:* A minimum of 27 days annual leave per annum, plus statutory holidays, rising with length of service* A 5% contributory pension scheme, with the opportunity to increase contributions.* A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.* Enhanced family friendly policies, pay and leave.* Cycle to work scheme.* Discounted gym membership.* Healthcare cash plan.* A discount platform covering online, high street and supermarket purchases.* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role.* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career. Closing date: 19th August 2024 The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, a DBS will be sought in the event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteedan interview. MHM is an Equal Opportunities Employer.

Person Specification

Qualifications

Essential

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Experience

Essential

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