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Inspection Team Leader

1 month ago

Huntingdon, United Kingdom Cox Automotive Full time

Vehicle Services is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. The role of this department is to carry out initial cosmetic inspections to meet the relevant contractual standards and then follow each vehicle through the relevant authorisation processes and finally the QC process right through to the vehicle becoming available for sale. 

Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times. 

Scope of Role:
 

To assist with training and auditing of a growing number of Vehicle Services own in house inspectors and rented inspectors. To help develop and define new processes and solutions to improve efficiency and optimise our service delivery, exceeding customer expectation. 

To provide as much information from auditing to ensure we can focus on specific areas of additional training to help to continually improve our staff and therefore the service we provide for our customers and to fall in line with business and customer requirements and agreed SLA’s to ensure the customer experience is enhanced and maintained. 

To ensure the correct vehicles are being processed in the correct order to keep within targets. 

Objectives for Role:
 

  • To understand the standards that apply to each contract and more importantly understand how to apply them. 
  • To welcome new members of the team and supply the relevant training and be able to assess to ensure we have the requires skill set. 
  • To be able to develop relationships with all members of the team to make the experience both professional and enjoyable. 
  • Responsible for monitoring daily arrivals and ages of vehicles due inspections and pushing any overdue through the process. 
  • Responsible for weekly audits of all our inspectors. 
  • Efficient and accurate reporting of the findings of audits. 
  • Answering requests from customers for additional information, for example extra images, to enable them to authorise the correct work. 
  • Leading your Team and manging all people aspects, such as absence management, resource planning, performance management, investigations, disciplinaries etc. 
  • Driving engagement within your teams. 

Skills, Knowledge and Expertise:
 

  • Strong people skills. 
  • Experience of managing a team is desirable. 
  • Experience of working within rigid regulations and procedures 
  • An exceptional eye for detail 
  • Strong understanding of repair methods and the ability to communicate these when training new staff. 
  • Excellent interpersonal and communication skills both verbal and written. 
  • A good understanding of Microsoft Excel 
  • Able to adapt to the ever-changing technology used 
  • Able to use your initiative and be flexible, reacting to change quickly and effectively 
  • Able to work as part of a team to ensure successful delivery of the demands of our department 
  • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload 

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

#INDOR