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Associate Director, Center Engagement Lead

5 months ago

London, United Kingdom Vertex Full time

Job Description

General Summary:

Reporting to the Country Commercial Director for Haematology this is a non-promotional commercial role, the main responsibility of the Associate Director, Center Engagement Lead (CEL) is to ensure, activation, and support the operational and technical aspects of the treatment process with the Authorised Treatment Centres (ATCs), the CEL will act as the strategic account lead for the ATC and has overall accountability for activation, with ongoing engagement to ensure the Healthcare Professionals (HCP) and patient experiences are seamless throughout the treatment journey.

This is a field-based position which will cover the South of England.

Key Duties and Responsibilities:

  • Acts as primary point of contact for all stakeholders at ATC and proactively supports multiple ATCs in the South of England.
  • Leads the engagement with internal cross-functional teams (e.g. Patient Services/Case Management, Apheresis Operations, Manufacturing, Quality Assurance, Data, Technology & Engineering (DTE), Legal, etc.) as well as act as the main point of contact with multiple external stakeholders within the ATCs (Healthcare providers, Finance, Technology, etc) to ensure successful activation of these ATCs.
  • Define the on-boarding strategy and lead the co-ordination activation process for all ATCs in territory.
  • Responsible for continual service development and efficiency improvement post Activation
  • Working with the sites to share best practice and working on service redesign
  • Engages with ATCs, thought leaders and management teams to support all centre onboarding, activation and maintenance steps.
  • Oversees and coordinates appropriate training measures for all relevant stakeholders in the clinic and the treating teams.
  • Leads and has overall accountability for activation, supporting the ATC with operational & technical readiness preparations, to ensure patients can timely start treatment journey, aiming to avoid delays and to optimise the patient journey
  • Drives and implements the overall ATC program strategy as well as develops and owns ATC account plans and objectives (excluding sales) and ensures regular reporting of progress made vs goals.
  • Provides guidance to the ATCs to ensure patients can be treated (at regulatory approval) with our new technology rapidly and easily after their identification.
  • Identifies and onboards additional sites to expand the number of ATCs in the  UK.

Knowledge and Skills:

  • Scientific/medical background
  • Ability to work cross-functionally and to lead and influence a cross-functional team
  • Ability to build strong internal as well as external relationships to enhance and strengthen represent the company’s profile
  • Ability to lead a project team, to oversee generation of insights and apply those insights to business problems/opportunities and make strategic recommendations
  • Established strong network in the industry and ability to build and maintain networks
  • Good communication skills (written and verbal) at all levels and ability to influence at a senior level, both internally and externally
  • Knowledge and understanding of Cell and Gene Therapy
  • Ability to work in a highly dynamic and fast-growing organization with demonstrated capability to be at ease in a matrix structure with ability to influence
  • Demonstrated ability to develop strategy and make strategic recommendations
  • Ability to work collaboratively with others to provide a high quality and customer focused service
  • Hands-on approach, with a ‘can-do’ attitude
  • Good project management skills
  • Ability to prioritize, demonstrating first class organisational skills and time management skills
  • Solid understanding of the compliance framework with a high level of integrity
  • Committed to learning and development
  • Good IT skills e.g., Microsoft Office (Word, Excel, PowerPoint and Outlook).
  • Fluent in English

Education and Experience:

  • Bachelor’s degree in relevant discipline
  • Requires extensive experience in the Biotech/Pharmaceutical or medical technology environment (Key Account Management/ Sales, Reimbursement Management, Medical Affairs, Market Access, etc.)
  • Cell & Gene therapy experience