Food & Beverage Team Leader

1 month ago

Nottingham, United Kingdom The Rank Group Full time

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Grosvenor Casino, Nottingham

Enthusiastically lead the Food and Beverage Team as and when required. Ensure that all departments are adequately resourced within required budgets. Assist in the training and induction of new team members, and support the development of existing team members through training and coaching.  Support the Food and Beverage Manager by reviewing performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, escalating any concerns to the Management Team. Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives. In conjunction with the Food and Beverage Manager, review your own performance at reviews and annual appraisal. Be responsible for your development needs by using this job description to highlight areas where you may feel further training or support is required. To be multi-skilled in other departments so that the business is able to meet customer demands by ensuring that all departments are operating to the maximum efficiency.

Customer

To be customer obsessed, carrying out your duties to ensure that all customers have an exceptional level of service provided, a value for money experience and want to return to the Casino.

To be conversant with current promotions and products available (gaming and non-gaming) to ensure the best customer experience. To proactively offer and provide a friendly, accurate, efficient and prompt service of food and beverages, responding positively to all customer requests in accordance with the Company’s Food and Beverage Service Cycles. To have an awareness of daily, weekly and monthly targets and ensure that the Food and Beverage Team are working to achieve these. To actively promote the customer reward scheme. To uphold the company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures.

Shareholder

To be accountable for all handling of monies and electronic point of sale responsibilities. To have the required level of Product Knowledge of our Food & Beverage Offers. To have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team. To ensure that the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products. To support the Food and Beverage Manager to ensure compliance with all relevant legislation Licencing, Weights and Measures etc., escalating any concerns to the Management Team. To ensure that the Department has accurately accounted for stocks, spillages and wastages, managing work quality and controls, escalating any concerns to the Management Team. To comply with all regulatory provisions in respect of sanitation and food safety, ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained. Promote an environment that encourages responsible drinking. A number of other responsibilities including Departmental and Company standards, required training and compliance issues which are covered in detail in the Employee Fact-File which should be read in conjunction with this job description.

Qualifications

Passion to deliver exceptional Customer Service Working knowledge of food and beverages within a similar environment. Leisure/Food and Beverage industry knowledge including legislation, best practice, current trends, etc Experience of leading a team Knowledge of Company training (Service That Sells, Perfect Serve etc.)

  • Food & Beverage Team Leader

    10 hours ago

    Nottingham, United Kingdom The Rank Group Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for. Our casinos are an exciting and rewarding place to...

  • Team Leader

    1 week ago

    Nottingham, Nottingham, United Kingdom VERA Security, Inc. Full time

    Job DescriptionAs a Team Leader for Food and Beverage Services at Grosvenor Casinos, you will be responsible for leading the day-to-day activities of the Food and Beverage department, ensuring seamless operations and exceptional customer experiences.Main ResponsibilitiesLead the Food and Beverage team, driving results-oriented performance and promoting a...

  • Food & Beverage Team Leader - Nottingham

    3 weeks ago

    Nottingham, United Kingdom Grosvenor Casinos Full time

    Food & Beverage Team Leader - NottinghamCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are...

  • Food & Beverage Supervisor

    1 month ago

    Nottingham, United Kingdom Park Plaza Nottingham Full time

    Department: Food & BeverageJob Level: Team LeaderJob Type: Full TimeHours per week: 40Job Reference: req12357Date Posted: 19 NovemberFood and Beverage Supervisor/Team Leader for Park Plaza Nottingham HotelAt Park Plaza, first-class service and delicious food and drink are every bit as important to the hotel experience as a great night's sleep in a...

  • Food and Beverage Team Supervisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom VERA Security, Inc. Full time

    Job OverviewWe are seeking an experienced Food and Beverage Team Supervisor to join our team at Grosvenor Casino Nottingham. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of food and beverage services that meet and exceed customer expectations.

  • Food and Beverage Team Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Games Workshop Group PLC Full time

    Job Description: Food and Beverage Team LeadWe are looking for a talented Food and Beverage Team Lead to join our team at the Nottingham Head Office. The successful candidate will be responsible for leading a team of catering staff, including kitchen and canteen personnel, to deliver a high-quality food service to Games Workshop staff and customers.The ideal...

  • Food and Beverage Team Lead

    3 weeks ago

    Nottingham, United Kingdom Grosvenor Casinos Full time

    Food and Beverage Team Lead - NottinghamCompany DescriptionJob DescriptionSalary - 12.15 per hour  Balanced 40-hour work week - Because we believe in work-life harmony  Share of Tips - Your exceptional service is recognised with a share of the tips  Night Shift Bonus - Enjoy an extra 1 per hour, adding more to your pay  50% Off All Food - Treat you and...

  • Food and Beverage Operations Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Grosvenor Casinos Limited Full time

    Job OverviewGrosvenor Casinos Limited is seeking a dedicated Team Leader to oversee the delivery of exceptional food and beverage services in a fast-paced nighttime environment. As a key member of our team, you will be responsible for leading a group of staff to ensure seamless service delivery that exceeds customer expectations.Salary and BenefitsWe offer a...

  • Food & Beverage Assistant

    6 months ago

    Nottingham, United Kingdom Levy Full time

    **What you'll be doing**: We're recruiting an enthusiastic Food & Beverage Assistant who is passionate about exceptional food and world-class customer service for The Venues Collection on a permanent casual basis, contracted to 0 hours per week. As a Food & Beverage Assistant, you will support our catering team to help us deliver truly incredible food...

  • Food and Beverage Service Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom VERA Security, Inc. Full time

    Vera Security, Inc. seeks an experienced leader to drive the success of its Food and Beverage Team at Grosvenor Casinos.Job DescriptionThis dynamic role involves leading a team of professionals, fostering a positive work environment, and promoting exceptional customer service.Key ResponsibilitiesDevelop and implement strategies to improve team performance...

  • Food & Beverage Supervisor

    7 months ago

    Nottingham, United Kingdom MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Food and Beverage Operations Manager

    2 weeks ago

    Nottingham, United Kingdom Grosvenor Casinos Full time

    Job Title: Food and Beverage Operations Manager">Description:">Grosvenor Casinos is seeking a seasoned Team Leader to join our team as a Food and Beverage Operations Manager. In this critical role, you will be responsible for leading a team of professionals to deliver exceptional food and beverage services to our customers.">About the Position">As a Food and...

  • Food and Beverage Team Lead

    2 weeks ago

    Nottingham, Nottinghamshire, Nottinghamshire, United Kingdom Grosvenor Casinos Full time

    Food and Beverage Team Lead - NottinghamCompany DescriptionJob DescriptionSalary - 12.15 per hour Balanced 40-hour work week - Because we believe in work-life harmony Share of Tips - Your exceptional service is recognised with a share of the tips Night Shift Bonus - Enjoy an extra 1 per hour, adding more to your pay 50% Off All Food - Treat you and your...

  • Food & Beverage Assistant

    7 months ago

    Nottingham, United Kingdom Holiday Inn Nottingham Full time

    The Holiday Inn Nottingham is currently recruiting for a Food and Beverage Assistant to join our energetic and passionate team. We are looking for a person(s) who has a passion for Customer Service and Food to join our Food & Beverage team. ** Including breakfast shifts** Previous Food and Beverage experience & knowledge of micros would be preferable...

  • Food & Beverage Assistant

    7 months ago

    Nottingham, United Kingdom Holiday Inn Nottingham Full time

    The Holiday Inn Nottingham is currently recruiting for a Food and Beverage Assistant to join our energetic and passionate team. We are looking for a person(s) who has a passion for Customer Service and Food to join our Food & Beverage team. ** Including breakfast shifts** Previous Food and Beverage experience & knowledge of micros would be preferable...

  • Food & Beverage Assistant

    6 months ago

    Nottingham, United Kingdom National Ice Centre & Motorpoint Arena Full time

    **WHO WE ARE?** We are the Motorpoint Arena & National Ice Centre, Nottingham. The largest entertainment venue in the East Midlands and home to the Nottingham Panthers. Showcasing the biggest names in music, comedy, entertainment, and sport, we host over 150 events and welcome 800,000+ visitors through our doors every year. With events such as Busted, JLS,...

  • Food & Beverage Assistant

    7 months ago

    Nottingham, United Kingdom Holiday Inn Nottingham Full time

    The Holiday Inn Nottingham is currently recruiting for a Food and Beverage Assistant to join our energetic and passionate team. We are looking for a person(s) who has a passion for Customer Service and Food to join our Food & Beverage team. ** Including breakfast shifts** Previous Food and Beverage experience & knowledge of micros would be preferable...

  • Food & Beverage Host

    7 months ago

    Nottingham, United Kingdom Grosvenor Casino Nottingham Full time

    We are currently looking for casual Food and Beverage hosts join our fantastic hospitality team at Grosvenor Casino Nottingham. More than just live gaming our Food and Beverage offer make us the perfect day and night leisure destination in the center of Nottingham. As an F&B host you will provide a professional and courteous service for food, beverages and...

  • Food & Beverage Host

    7 months ago

    Nottingham, United Kingdom Grosvenor Casino Nottingham Full time

    We are currently looking for casual Food and Beverage hosts join our fantastic hospitality team at Grosvenor Casino Nottingham. More than just live gaming our Food and Beverage offer make us the perfect day and night leisure destination in the center of Nottingham. As an F&B host you will provide a professional and courteous service for food, beverages and...

  • Food & Beverage Host

    7 months ago

    Nottingham, United Kingdom Grosvenor Casino Nottingham Full time

    We are currently looking for casual Food and Beverage hosts join our fantastic hospitality team at Grosvenor Casino Nottingham. More than just live gaming our Food and Beverage offer make us the perfect day and night leisure destination in the center of Nottingham. As an F&B host you will provide a professional and courteous service for food, beverages and...