IT Specialist

We have a fantastic opportunity for an enthusiastic individual to join our IT and Audio Visual department as an IT Specialist.

As an IT Specialist you will provide technical support to students, and staff within Bradford College, particularly in the operation and maintenance of hardware and software (laptops, PCs, tablets, specialist software and other specialist hardware such as telecoms).

The role will help ensure both students and staff either on or off site receive the best support possible. This is not limited to just technical support as you will also provide advice and training where appropriate.

Responsibilities include:

* Install and configure computer hardware operating systems and applications

* Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

* Troubleshoot system and basic network problems, diagnosing and solving hardware or software faults

* Replace parts as required

* Provide support, including procedural documentation and relevant reports

* Follow diagrams and written instructions to repair a fault or set up a system

* Support the roll-out of new applications

* Set up new users' accounts and profiles and deal with password issues

* Respond within agreed time limits to call-outs

* Work continuously on a task until completion (or referral to third parties, if appropriate)

* Prioritise and manage many open cases at one time

* Rapidly establish a good working relationship with staff and suppliers

* Test and evaluate new technology

* Provide cover when needed for the IT Services Service Desk