Deputy Head of Therapies

2 weeks ago

Luton, United Kingdom Oxleas NHS Foundation Trust Full time

Job overview

A position has become available for an enthusiastic and motivated individual to join us, supervising our Clinic and Main Reception Teams. 

This role involves supervision of multiple staff and will involve building relationships with the reception areas and engaging and supervising reception staff to ensure they are supported and encouraged in their duties. The successful candidate will have the drive and determination to ensure the administration service flows efficiently, be able to provide suggestions and solutions and ensure the service delivery is maintained to a high standard.

Main duties of the job

This role is one of six Supervisory roles based in the Outpatient/Ward Clerk team at Luton and Dunstable Hospital. This role will be to specifically supervise the Clinic and Main Reception team. Your role will be to supervise and support this team, ensuring all processes are carried out efficiently and effectively and key performance indicators are met. This will involve the planning and coordination of staff and workload resources, ensuring training needs are met, delivering a high standard and support to our reception areas. You will also participate in departmental HR tasks such as recruitment, selection, training, performance management and workforce rotas. The post holder will be the first point of contact for reception administration issues and will work closely with the Outpatient/Ward Clerk Admin Lead and Management team to ensure a mutual understanding of all operational issues.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Pediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. 

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

To oversee the smooth operational running of the Clinic and Main Reception team, ensuring key performance indicators are delivered.

To oversee the quality of administration data input into the Trusts Patient Administration System (PAS) and any other relevant system.

To be the point of contact for all data errors made, investigating and providing an action plan for persistent errors with the support of the Admin lead and management team.

To liaise with clinic nursing team and other relevant trust staff to deal with any issues and queries relating to outpatient administration, ensuring timely resolution of issues raised and upwardly reporting these to Outpatient/Ward Clerk Admin Lead and Management team.

To act as an administrator to the Trusts appointment reminder service, updating service requirement, delivering training and carrying out monthly data validation audits.

To attend meetings as representatives for the Outpatient/Ward Clerk Administration Team as delegated and to participate in internal team meetings.

To carry out data validation tasks and audits as requested.

To participate in the daily Situation Report (SitRep) meeting, to escalate any service short comings or failures. This may include cross cover amongst teams or appropriate use of available bank staff.

Any other duties within the Outpatient/Ward Clerk administrative function commensurate with the grade, to cover sickness, annual leave or other workforce issues.

To maintain stock levels of stationary and uniforms within the Outpatient/Ward clerk office and reception/ward areas.

To ensure that office equipment is maintained and operated correctly and safely. To maintain filing systems where appropriate in the reception areas.

Process extra hours and bank time sheets.

Please see full job description and person specification provided. If further information is required, please speak to our contact on advert.

Person specification

Qualifications

Essential criteria

NVQ level 3 or similar standard qualification or extensive Outpatient experience

Communication Skills

Essential criteria

Excellent written and verbal communication skills. Excellent organisational skills. Ability to build strong relationships with colleagues at all levels

Experience

Essential criteria

Relevant supervisory experience. Training of staff in the work place

Skills

Essential criteria

Ability to motivate and lead teams to successfully meet goals and standards. Problem Solving Intermediate Level of Microsoft Office Packages

Knowledge

Essential criteria

Proven working knowledge of the Data Protection Act. Competent in the use of i.PM. Competent in the Choose & Book System/Agenda plus the implications

Desirable criteria

ECDL 2,3,4

Personal Characteristics

Essential criteria

Flexible Positive attitude Able to assume responsibility Proactive Persuasive able to work on own Calm under pressure Reliable

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

  • Therapy Service Lead

    1 month ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Leadership Provide visible operational leadership guidance, support and direction to relevant staff within the CSLs Promote continual improvement in quality, performance, and delivery of Trust objectives Lead the establishment of accountability structures within the relevant CSLs ensuring that responsibility is delegated appropriately so that decisions can...

  • Deputy Headteacher/Head of Education

    6 days ago

    Luton, United Kingdom Outcomes First Group Full time

    At OFG, we work smarter so you can spend more time doing what makes you happy!Are you an innovative Deputy Headteacher/Head of Education committed to improving the lives of pupils and young people?We are looking for a Deputy Headteacher/Head of Education to join our new Options Autism School - Claystone School in Luton. Bedfordshire. The school will have...

  • Deputy Headteacher/Head of Education

    7 days ago

    Luton, United Kingdom Outcomes First Group Full time

    At OFG, we work smarter so you can spend more time doing what makes you happy!Are you an innovative Deputy Headteacher/Head of Education committed to improving the lives of pupils and young people?We are looking for a Deputy Headteacher/Head of Education to join our new Options Autism School - Claystone School in Luton. Bedfordshire. The school will have...

  • Step 2 Deputy Clinical Lead

    4 weeks ago

    Luton, United Kingdom Turning Point Full time

    We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative NHS Talking Therapies (formerly known as IAPT) service. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our...

  • Step 3 Deputy Clinical Lead

    4 weeks ago

    Luton, United Kingdom Turning Point Full time

    We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative NHS Talking Therapies (formerly known as IAPT) service. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our...

  • Deputy Headteacher and Head of Education

    5 days ago

    Luton, Bedfordshire, United Kingdom Outcomes First Group Full time €55,000

    At OFG, we work smarter so you can spend more time doing what makes you happy! Are you an innovative Deputy Headteacher/Head of Educationcommitted to improving the lives of pupils and young people? We are looking for a Deputy Headteacher/Head of Education to join our new Options Autism School - Claystone School in Luton. Bedfordshire. The school will have...

  • Deputy Headteacher/Head of Education

    5 days ago

    Luton, Bedfordshire, United Kingdom Outcomes First Group Full time €55,000

    At OFG, we work smarter so you can spend more time doing what makes you happy! Are you an innovative Deputy Headteacher/Head of Educationcommitted to improving the lives of pupils and young people? We are looking for a Deputy Headteacher/Head of Education to join our new Options Autism School - Claystone School in Luton. Bedfordshire. The school will have...

  • Deputy Head of Apprenticeships

    6 days ago

    Luton, Bedfordshire, United Kingdom LMP Group Full time

    Bizzie Bees Nursery - We are looking for a Deputy Nursery Manager for our fantastic nursery located in Dunstable. This is a fantastic opportunity to work in an intimate, wonderfully resourced nursery setting. We require an experienced Deputy Manager who shares our vision to provide an environment where children feel safe and staff strive to develop all...

  • Deputy Head of Audiology

    3 weeks ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job summary The post holder has deputy managerial and leadership responsibility for the Audiology service including delivery, evaluation, monitoring and development of the service and its staff. The post holder will have highly developed and specialist knowledge and clinical skills underpinned by M-level or higher theoretical knowledge and significant...

  • Deputy Head of Audiology

    3 weeks ago

    Luton, United Kingdom Oxleas NHS Foundation Trust Full time

    Job overview The post holder has deputy managerial and leadership responsibility for the Audiology service including delivery, evaluation, monitoring and development of the service and its staff. The post holder will have highly developed and specialist knowledge and clinical skills underpinned by M-level or higher theoretical knowledge and...

  • Head of Fundraising

    5 days ago

    Luton, United Kingdom NFP People of behalf of Noah Full time

    Job description Head of Fundraising Could you head up our Fundraising function and work with us to offer hope and support to people struggling against homelessness and exclusion across Bedfordshire? Our vision, mission and values - Alleviating poverty, bringing hope **Location**: Luton, with the option of hybrid working (minimum 3 days in the office/at...

  • Head of School

    7 days ago

    Luton, Luton, United Kingdom University of Bedfordshire Full time

    Are you passionate about shaping the future of healthcare education? Do you possess leadership skills and a vision for excellence in nursing, midwifery, and health education? If so, we invite you to become a pivotal part of the University of Bedfordshire within the Faculty of Health and Social Sciences as the Head of the School of Nursing, Midwifery, and...

  • Deputy Head of Catering

    1 month ago

    Luton, United Kingdom Luton Town Football Club Full time

    **JOB PURPOSE** - To support and deputise for the General Head of Catering as required. - To ensure the Hospitality business is operated in an effective and profitable manner. - To oversee the match day and event activity and ensure customer service is of an excellent standard. - To ensure financial targets are achieved. - To ensure catering activity is...

  • Head of Legal Services

    4 weeks ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    We are presented with exciting opportunities to provide high quality legal services across two hospital sites. We are looking a full-time in-house solicitor to become the Head of legal services to be assisted by the Deputy Head of legal services at Bedfordshire Hospitals NHS Foundation Trust. These are interesting, varied and high profile posts with a degree...

  • Head of Enterprise Systems

    4 weeks ago

    Luton, United Kingdom University of Bedfordshire Full time

    Job titleHead of Enterprise Systems Job referenceBEDS2721 Date posted03/05/2024 Application closing date03/06/2024 LocationLuton SalarySpot Salary£55,000 to £70,000 per annum ContractPermanent Contractual hours37 BasisFull time Job category/typeProfessional services AttachmentsBlank Job information The University of Bedfordshire has set out a vision and...

  • Head of School

    1 month ago

    Luton, United Kingdom University of Bedfordshire Full time

    Job titleHead of School - Nursing, Midwifery and Health Education Job referenceBEDS2712 Date posted22/04/2024 Application closing date26/05/2024 LocationLuton SalaryCompetitive ContractPermanent Contractual hours35 BasisFull time Job category/typeAcademic AttachmentsBlank Job information Are you passionate about shaping the future of healthcare education? Do...

  • Head Chef

    7 days ago

    Luton, United Kingdom Stonehouse Pizza & Carvery - East of England Full time

    As Head Chef atthe Old Moat House you'll lead the way in creating a kitchen to be proudof. You’ll be inspiring your team, instilling the passion that ensures all thefood that leaves the kitchen is of the highest standard. Managing all areas ofthe kitchen, you’ll keep our guests coming back for moreJoin us at Stonehouse Pizza & Carvery. We’re a friendly...

  • Head of School

    7 days ago

    Luton, United Kingdom University of Bedfordshire Full time

    Are you passionate about shaping the future of healthcare education? Do you possess leadership skills and a vision for excellence in nursing, midwifery, and health education? If so, we invite you to become a pivotal part of the University of Bedfordshire within the Faculty of Health and Social Sciences as the Head of the School of Nursing, Midwifery, and...

  • Deputy Headteacher/Head of Education

    7 days ago

    Luton, United Kingdom Claystone School Full time

    About the role To provide a high-quality education service for our students in accordance with Company policies, procedures and practices and the standards set by the Regulatory Body. To work with the Head Teacher, leadership team and other stakeholders to secure high standards throughout the school. Key Task Areas and Responsibilities To comply with...

  • Adult Social Work Deputy Team Manager

    4 days ago

    Luton, Bedfordshire, United Kingdom Sanctuary Personnel Ltd Full time €44,880 - €47,821

    Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 and nearly 300 reviews has an exciting Permanent opportunity available for an experienced Social Work Deputy Team Manager to join a well-established Children’s service based inLuton. Team/Specialism: Family Safeguarding Contract: Permanent Hours: ...