Cancer Specialist Medical Secretary

2 weeks ago

Northwood, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Cancer Specialist Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The key role of this post is to be responsible for the management of the administration of Consultant Oncologists, also in conjunction with other medical secretaries to assist in managing the work of other Consultant Oncologists and their teams.

You will need to co-ordinate and arrange treatment for the Mount Vernon Cancer Centre's patients, and for ensuring the patients' medical records are properly maintained.

You will also be by dealing with patient queries over the phone and by email, processing and sending out patient letters, managing the patient pathway in line with Cancer Wait Times.

The interviews will be held on the week commencing on 15th April, the exact date to be confirmed.

Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To co-ordinate and arrange treatment for the Cancer Centre's patients, and for ensuring the patients 'medical records are properly maintained.

To provide a central point of reference for the Cancer Centre.

To manage constantly changing priorities and deadlines.

To handle enquiries from staff, patients and relatives.

To provide administrative and secretarial support to the consultants and their teams

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.

We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications / Training

Essential

5 Grade A-C GCE or equivalent, including English & Maths Secretarial RSA II in typing

Desirable

AMSPAR

Previous Experience

Essential

Secretarial and administration work Previous experience of delivering high standard work in a fast-paced, high volume environment Experience of working both in a team and autonomously Experience of working with difficult customers and challenging situations Experience of working in a diverse environment, valuing equality for patients and staff

Desirable

Previous oncology experience Medical secretarial experience Patient contact Hospital PAS system Previous experience in a Health or Care setting

Skills

Essential

Ability to work on own initiative Good computer skills Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Ability to follow complex protocols and feed back to senior staff as appropriate Excellent written communication skills, with attention to accuracy and ability to proof read Excellent organisational and time management skills to meet deadlines Strong customer care skills, treating customers with dignity and respect Tact & Diplomacy skills to deal with sensitive issues discreetly Ability to work well in a busy environment, under pressure and to deadlines Flexible, team player

Knowledge

Essential

Knowledge of workings of clinics / hospital procedures Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals Knowledge of office systems including Microsoft Office, Word, Outlook and Excel

Desirable

Knowledge of medical terminology

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