Keyholder 12h
Found in: Talent UK C2 - 1 week ago
Ellesmere, United Kingdom
Hackett
Full time
Your mission
:Support the Store Manager to maximise sales and profitability of the store through motivating the team to provide effective customer service.
What will your objectives be?
Customer service
Resolve customer inquiries and exceed store expectations. Supervise transactions at the cash register to ensure accuracy and efficiency. Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times. Establish sales objectives and provide feedback to the relevant sales personnel.Sales
Communicate the sale objectives to the team. Promote and support sales activities. Identify, analyse and propose any area of sales development.Financial
Control billings and stock losses within budgets to maximise profits. Understand the KPIsof the store and take measures to improve them.Image of the store
Maintain the organisation of the store and the visuals according to the image of the company. Ensure that the store and warehouse are in order.Team / People Management
Motivate the team to achieve results. Resolve conflicts with team members in an efficient manner. Identify training needs and supervise staff training. Conduct information sessions and staff meetings.Professional behavior
Comply with the company's clothing policy. Develop and maintain good working relationships with all colleagues. Guarantee that the store operates in accordance with current health and safety regulations.Store management
Open and close the store when necessary. Administrative management.
Requirements
Required experience:
Experience in the sector for a minimum 2 years. Training cycle. Business Administration and Management.What do we expect from you?
The Hackett spirit Adaptability and Flexibility. Results driven. Negotiation and Influence. Analytical thinking. Team Leadership.