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IT Customer Relationship Manager

4 months ago

Richmond, United Kingdom Vinsys Information Technology Inc Full time
Hope youre doing well. We have an openposition for an IT Customer RelationshipManager. Pl. see the details below and let me know yourinterest. If interested pl. share a copy of your resume along withyour salary / rate expectations and the best time to reachyou. Client: Virginia Department ofTransportation (VDOT)
Location:Richmond Virginia (Hybrid Onsite Role)
Terms: First round of interviews via Teams.Second round of interviews ONSITE & requires onsite 2 days aweek with 3 remote. Position specific responsibilities and dutieswill include but not limited to:
  • Meeting with and communicating directly with Agencyleadership up to the Executive level on a routine basis.
  • Working closely with IT leadership to ensure successfuland continuous delivery of all products and services byITD.
  • Assigned to partner with Districts to actas a point of focus / resource for IT management escalations andcoordination.
  • Partner with business andEnterprise Architecture to identify product lines then develop andmaintain a multiyear business capability roadmap.
  • Responsible for building and maintaining relationshipswith assigned business partners.
  • Interfacingwith project managers service and operations managers to coordinatework prioritize requests and manage escalations for assignedDivisions.
  • Identifying opportunities for newservices service improvements and technical innovation to meetbusiness needs.
  • Overseeing the management ofbusiness partner expectations as related to ITD engagement andservice or product delivery.
  • Managingescalations related to technology procurements projects and servicedelivery requests.
  • Identifying championing andcommunicating customer needs.
  • Consult andcollaborate with ITD teams managing production operations and thestrategic direction for systems owned by assigned businesspartners.
  • Support continued compliance withVDOT and VITA policies standards and guidelines.
Skills:
  • Bachelors degree or six (6) years or more of relatedexperience. (6yrs)
  • Experience working inInformation Technology (including knowledge of SDLC AgileMethodology Technology Procurements. (5yrs)
  • Strong communication skills in writing speaking andpresenting with leadership of all levels. (10yrs)
  • Ability to listen build rapport and develop credibilityas a strategic partner. Be able to shift opinions using influenceover positional power. (10yrs)
  • Skilled andexperienced at conflict negotiation and resolution; Experiencedealing with difficult customers. (10yrs)
  • Ability to shareownership and drive results as a team.Ability to focus on purpose value and results rather thansolutions. (10yrs)
  • Ability to connect strategyto execution; Strategic thinker. (10yrs)
  • Experience in Product Line planning development andmanagement. (10yrs)