Area Cleaning Manager

2 weeks ago

Northampton, United Kingdom Lawrence Cleaning Services Full time

What we are looking for:

We are requiring experienced and highly motivated individuals in the Northampton to join our
forward thinking, innovative and professional company that can reward you with further training, career
progression and recognition.
Experience within the cleaning industry is essential and this fast-paced role will involve detailed planning
and an ability to go above and beyond for our clients. Some evening working is required so flexibility is a
must.

 

The successful candidate will have:
- A proven track record in cleaning contract management

- A proven track record of staff management
- Experience of managing multiple accounts
- Excellent customer service, communication and listening skills
- Strong people management skills
- Exceptional planning and organisational skills
- An excellent understanding of H&S requirements
- The ability to work within agreed budgets

- Lots of initiative and positive attitude
- Be a skilled Administrator
- Ability to handle objections and think on your feet
- Results driven with a strong work ethic & proactive approach 

-Excellent rapport building skills with a confident and outgoing personality
- A good working IT knowledge
- Be able to work rotating shifts

 

Main Responsibilities of an Operations Support Manager
- Contract/Site Management
Management of a varied portfolio of around 36 accounts.
- The Area Cleaning Manager will ensure the service delivery specification is implemented and
adhered to.

– Regular client liaison: plan and implement an auditing programme to monitor standards and client
satisfaction in all contracts.
- To ensure all client queries and complaints are dealt within a timely and effective manner.
- Ensure the Operations Manager is kept fully advised of any operational difficulties, especially those,
which would jeopardise the retention of the contract. Recommend, as appropriate, improvements,
staffing numbers and rates that are in the best interest of the business.

– To ensure that the financial performance of each contract is being controlled to the budgeted
requirements. This relates to:
(a) Staffing levels and pay rates
(b) Materials and equipment
(c) Payroll completion
(d) Plan manning, equipment, and material levels for periodic work.


- To manage and mentor the support team within your area.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- Monitor and review performance of staff, and effectively communicate the company’s required
standards to staff.
- To resolve any disciplinary/ grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to cleaners and supervisors.
- Ensure that new starter and signing in procedures are adhered to.
- Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, inductions
and recruitment accurately and on time.
- To ensure all management and control systems are adhered to, and that the company is complying with
HR, and quality, environmental and health and safety standards.

If you have the skills, experience, motivation to succeed and have the core values we require and have
appetite for advancement please apply today.

 

Job Type: Full-time
Salary: £28,000 per annum,


Pool Car, Fuel Card, Phone, Laptop, Bonus Scheme after 3 Months Service

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