Team Leader

3 months ago

Newcastle upon Tyne, United Kingdom YO! RESTAURANT Full time
Team Leader Operations - Gateshead Metro Centre Contract: Full Time
Salary: £12.94
Contracted Hours: 8

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.

We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do:
• You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
• You will be ambitious and hungry to learn.
• You will always strive to do your best.
• You will be enthusiastic and have a positive disposition.
• You will embrace challenges head on, with a willing can-do attitude.
• You will want to be part of our success story.

What you will be doing:


You will be responsible for supporting the All Store Manager & Deputy Manager with the daily operation of your Restaurant, in some instances a whole shift in the absence of a Manager, overseeing food preparation and service standards.
• You will ensure the budget is hit through managing labour cost, food cost and gross sales to ensure profit is achieved across the board.
• You will lead consistent standards and support your Manager to analyse profit performance.
• You will constantly drive standards and hospitality, leading and challenging Squad Members to achieve the highest levels of service.
• You will know and understand what it means to deliver amazing guest service and will thrive on the challenge of always exceeding our Guests expectations.
• You will work closely with the ASM to assess the skills and knowledge gaps within your YO
Squad, you will help build and sustain a high performing team that embodies our brand behaviours.
• You will support with Squad Member training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
• Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
• Support and cover an emergency shift when necessary

We're proud to offer:

  • Fantastic working hours
  • Free YO food - What's your favourite YO dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
  • Grow with YO- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
  • Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
  • Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
  • 50% off your food every time you dine with us for you and 3 friends
  • Paid breaks - everyone working within YO gets paid for every break they take
  • Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon
    sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid"
  • 1/3rdof our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance
  • Free trip to Japan - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
  • Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us

About us:

Come roll with us and be part of something big. Celebrate global success across:

  • Over 1500 retail kiosks globally (YO, Panku, Mai Taiko Snowfox & Bento)
  • Our Taiko manufacturing and distribution centre
  • 63 YO restaurants
  • 50 major retail partners
  • 3700 locations globally From Hawaii to Aberdeen

Our Values

Own it, Care About It, Make it Exceptional, Win Together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...

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