Physiotherapy Administrator

Job summary

An opportunity has arisen to join the friendly, busy physiotherapy outpatient service, at Camborne Redruth Community Hospital, and Helston Community Hospital as a member of Admin and Clerical team.

This job will be across both sites depending on service needs.

We pride ourselves on delivering high quality care and are committed to living our values in all our work:

We are a team of physiotherapists who accept and manage referrals from consultants, GPs, other healthcare professionals and self referral. The main role is to provide administrative cover to a busy outpatient physiotherapy departments along with some patient facing reception duties.

The role involves organising clinics, booking and rearranging appointments, sending appointment letters, making and receiving telephone calls and emails to organise appointments, ordering of equipment and office supplies.

You will need to be computer literate. You will be required to work using your own initiative within a busy team, with the ability to organise and prioritise work efficiently. You must be able to communicate well and have an adaptable and flexible attitude to your work.

Full and Part time hours, or job share would be considered.

Proposed interview date: to be confirmed

Main duties of the job

Responsible for day-to-day administration and clerical support, booking patient appointments and managing clinical diaries. Face to face reception duties for MSK Physiotherapy. Carry out data entry to support the clinical team. Input all data on Rio, registration, activity and triage codes. Photocopying, faxing, scanning, laminating, emailing and shredding.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education / Qualifications an

Essential

Good general education including GSCE English or equivalent RSA II Typing/ Word processing CLAIT level 2 or equivalent NVQ 2 Administration or equivalent

Experience

Essential

Proven use of MS Office (Word, Excel, PowerPoint) Proven experience of working in a busy office /department Good written and verbal communication skills Able to work in a pressured work setting Experience in the use of Email and Internet

Desirable

Previous reception experience

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