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Holiday Operations Manager

4 months ago

Narberth, United Kingdom National Trust Full time

Summary

Bydd deiliad y swydd yn gweithio fel rhan hanfodol o dîm Stagbwll yn rheoli gweithrediad llwyddiannus ein harlwy llety gwyliau a phrofiadau awyr agored. Byddwch yn croesawu teuluoedd, ysgolion a phobl ifanc ac yn darparu ystod o weithgareddau awyr agored a phrofiadau preswyl. 

Oriau: 37.5 awr yr wythnos.

Contract: contract cyfnod penodol am 12 mis.

Bydd disgwyl i ddeiliad y swydd weithio ar benwythnosau yn achlysurol fel rhan o’r tîm ehangach.

Sylwer: Teitl y swydd hon yn fewnol yw ‘Uwch Swyddog Profiad Ymwelwyr’.

Working as an integral part of the Stackpole team managing the successful operation of our holiday accommodation and outdoor experiences offer. You’ll host families, schools and young people, delivering a range of outdoor activities and residential experiences. 

Hours: 37.5 hrs per week.

Contract: fixed term contract for 12 months.

Occasional weekend working will be required as part of the wider team.

Please note internally this role is known as ‘Senior Visitor Experience Officer’.

What it's like to work here

Bydd deiliad y swydd yn adrodd i’r Rheolwr Gweithrediadau a Phrofiad Ymwelwyr. Mae Stagbwll yn dirwedd restredig ac yn warchodfa natur ryngwladol bwysig. Mae’r lleoliad syfrdanol hwn yn hawlio wyth milltir o arfordir, gyda thraethau tywodlyd, dyffrynnoedd coediog a phyllau lili. Mae staff yn gweithio ar draws portffolio amrywiol sy’n cynnwys Llynnoedd Bosherston a Thŷ Masnachwr Tuduraidd yn Ninbych-y-pysgod.In this role you’ll be reporting to the Visitor Operations & Experience Manager. Stackpole is a listed designed landscape and an internationally important nature reserve. This stunning location takes in an eight-mile stretch of coastline, with sandy beaches, wooded valleys and lily ponds. Staff work across a varied portfolio which includes Bosherston Lakes and Tudor Merchant’s House in Tenby.

What you'll be doing

Byddwch yn gyfrifol am weithrediad llwyddiannus portffolio bach o lety gwyliau a reolir yn lleol gan gynnwys tai bynciau a bythynnod gwyliau ochr yn ochr â mannau awyr agored gan gynnwys ardal theatr ac ystafell gyfarfod. Byddwch yn croesawu teuluoedd, ysgolion a phobl ifanc, yn darparu gweithgareddau awyr agored a phrofiadau preswyl ac yn sicrhau bod darpariaeth ddigonol ar gael.

Fel rhan o’ch rôl, byddwch yn gweithio gyda thîm ar weithgareddau marchnata, profiad ymwelwyr/gwesteion, prisio, cyfleusterau a threfniadau mynediad. Bydd gofyn i chi hefyd weithio fel rhan o rota Rheolwyr ar Ddyletswydd Ystâd Stagbwll pan fydd angen.

Byddwch yn cefnogi’r gwaith o osod cyllidebau a chostau gweithredu, gan weithio'n agos gyda'r Rheolwr Cyfleusterau i nodi risgiau gweithredol ar draws Stagbwll wrth sicrhau diogelwch cyffredinol yr holl ymwelwyr.

Byddwch yn arwain tîm bach o Gynorthwywyr Cyfleusterau, ac yn gweithio gyda chontractwyr glanhau allanol i sicrhau bod y gwaith o baratoi’r llety rhwng gwesteion yn amserol ac yn cael ei reoli’n dda.

You’ll be responsible for the successful operation of a small portfolio of locally managed holiday accommodation including bunkhouses and holiday cottages alongside outdoor areas including a theatre space and meeting room. You’ll host families, schools and young people delivering outdoor activities and residential experiences ensuring adequate provision is available.

As part of your role, you’ll work with a team to deliver on marketing, visitor/guest experience, pricing, facilities and access arrangements. You’ll also be required to work as part of the Stackpole Estate Duty Management rota when required.

You’ll support in setting budgets and operational costs, working closely with the Facilities Manager identifying operational risk across Stackpole whilst ensuring the overall safety for all visitors. 

Leading a small team of Facilities Assistants, you’ll work with external cleaning contractors and ensure changeovers are managed well and in a timely manner.

Who we're looking for

Os ydych chi'n meddu ar y canlynol, byddem wrth ein bodd yn clywed gennych chi: Deall anghenion gwesteion a darparu croeso cynnes i bawb Profiad o gydlynu neu reoli ystod o weithgareddau neu brofiadau Sgiliau pobl gwych, yn galluogi cysylltiadau gweithio da ag unigolion yn eich tîm ac ar draws yr eiddo. Sgiliau trefnu cryf a’r gallu i reoli amser yn llwyddiannus wrth ymgymryd â phrosiectau Sgiliau rhyngbersonol rhagorol, ac yn gallu delio ag ymwelwyr mewn amrywiaeth o sefyllfaoedd. Agwedd hyblyg sy'n canolbwyntio ar gwsmeriaid gyda phrofiad o gyflwyno safonau uchel o wasanaeth Profiad o weithio gyda thîm, a’i oruchwylio
We’d love to hear from you if you have:
Understanding of visitor needs providing the best welcome to everyone Experience of coordinating or managing a range of activities or experiences Great people skills, enabling good working relationships with those in your team and across the property Strong organisational skills, and the ability to time manage projects successfully Excellent interpersonal skills, able to deal with visitors in a variety of situations Flexible customer focused approach with experience in delivering high standards of service Experience of working with and supervising a team

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun gofal plant di-dreth Cynllun benthyciad blaendal rhent Benthyciad tocyn tymor Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol. Oriau gweithio hyblyg lle bynnag y bo'n bosibl Rhaglen cynorthwyo cyflogai Parcio am ddim yn y rhan fwyaf o leoliadau Cyngor ariannol annibynnol