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IT Service Desk AnalystLocation:Ferham House, RotherhamSalary:£23,690 per annumApply now
4 weeks ago
About the role
This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.
Day-to-day responsibilities will include:
answering all initial IT support Calls completing 1st line support tickets managing the Service Desk platform prioritising and escalating tickets assisting with new starters and hardware assisting with mobile estate managing IT communications. About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also have:
proven 1st line Service Desk support (2 years) experience with Windows, Microsoft office and Microsoft excellent customer service skills knowledge of Windows Server Operating Systems (, ) strong work ethic and self-motivation with the ability to work under pressure ability to lift moderate weights such as computer display units.Desirable systems experience:
networking technologies including TCP/IP, DNS, LAN, WAN, DHCP Microsoft Exchange active Directory , Group Policy VMware iOS / iPad solarWinds Web Help Desk Sophos.Qualifications
GCSE’S at Grade C or above in English & Mathematics or equivalent industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable).What we offer
We offer great rewards and perks including:
excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support 25 days annual leave allowance plus bank holidays Blue Light Card eligibility.-
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