Pulmonary Rehabilitation Pathway Co-ordinator

Job summary

This is an exciting new post, streamlining the pulmonary rehabilitation (PR) service pathway across the county.

The aim of this post will be to increase the uptake and completion of PR by ensuring high quality, appropriate referrals are received, providing a personalised care approach to rehabilitation for people living with a long-term lung condition and sign posting to living well and self-care/management choices where appropriate.

You will work closely with the North and East, Mid and West respiratory teams and understand the PR offer provided in each area. You will have a broad knowledge of the PCN social prescribing services that will connect patients to services and support that will enable them to maintain their health and wellbeing, or support behaviour change to achieve a healthy lifestyle.

This post will co-ordinate all PR referrals received for the countywide services and could be based anywhere across the county.

Main duties of the job

Communicate and negotiate effectively with all members of the multi-agency team , health, social care, care providers and voluntary sector. Communicate sensitive information with patients or carers which requires diplomacy and address any barriers to understanding. Be able to manage a variety of complex situations as they arise. To collate and organise information required to support the PR assurance calls with NHSE. To be able to use motivational interviewing techniques/coaching to enable change and self-management with people living with a long-term lung condition. Coordinate the PR referral pathway for people living with a long-term lung condition. To support staff/MDT to complete the appropriate referral process for PR within Cornwall. Advising staff on reporting any safeguarding issues, taking appropriate immediate action and risk management, completing the appropriate paperwork as needed. Good problem-solving skills, ability to think creatively to increase the uptake and completion of PR. To act as a referral coordinator and navigator for patients referred to PR.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education and experience

Essential

Level 4 qualification in administration, health or social care, or equivalent knowledge or experience Sound administrative experience To have worked independently without direct supervision

Desirable

ECDL Relevant experience within the Health Service

Skills and Aptitude

Essential

Excellent verbal and written communication skills Highly developed organisational skills Good problem-solving skills

Desirable

Knowledge of health-related systems, RIO Negotiation skills

Knowledge and abilities

Essential

Ability to prioritise workload Ability to work independently Sound decision making

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