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Network Operations Centre Engineer
4 months ago
The Vacancy
We’re building an inclusive work environment
Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.
We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
The role
Working as an integral part of the Operations team, you will be part of a team that are responsible for managing, maintaining and improving the critical network infrastructure and processes that underpin Zen's consumer and business products.
While commercial experience as a NOC Engineer in an ISP is beneficial, having the aptitude and demonstrable skills necessary to fulfill this role is more important. Experienced members of the team will help you develop your skills and confidence.
As a valuable member of a diverse team consisting of Network and Infrastructure engineers, your role will involve seamless collaboration with your colleagues. Additionally, you will engage in interactions with various internal and external stakeholders, including 3rd party suppliers, technical support, and provisioning teams. Effective communication skills are crucial as you will need to convey ideas and information at an appropriate technical level based on your audience's understanding.
You will work very closely with the Network Engineering team and as such need to have a good all-round understanding of networks and systems.
Importantly, Network Operations Engineers must develop a solid understanding of Zen's products and processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success of Zen.
The requires you to be part of a rota providing 24x7 support for our key ISP services as well as covering both planned and unplanned out of hours work as required.
Working within an ITIL based framework the NOC Engineers ensure network and systems availability and performance, whilst supporting and monitoring key KPI’s and SLAs.
The NOC are integral to Zen’s Major Incident process, with a NOC engineer being the incident manager, ensuring communications to customer and internal staff are prompt and relevant, ensuring the incident is with the correct resolver group (internal teams or external suppliers), ensuring they give updates and managing the incident to resolution.
You will be part of a wider engineering team managing a variety of engineering and technology based projects covering Connectivity, Security, Network Expansion, Hosting and Cloud solutions.
Reporting to the NOC Team Leader you must have a demonstrated track record within this field. This role commands a board range of skills from networking to systems engineering, enterprise applications to awareness of industry technologies.
Key Responsibilities
Part of a 24x7x365 shift rotation
Ensure stable and reliable network services (e.g. access products, service networks and core network etc)
Managing major incidents within Zen’s network and infrastructure affecting our customer base.
Day-to-day network and performance monitoring of the UK national network.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Trouble ticket generation and response; carrier interface and escalations.
Deployment and maintenance of network monitoring, analysis and reporting tools.
Application of configuration changes via our change control systems and processes.
Installation of network hardware and software.
Provide 3rd level support to the wider business divisions on singleton faults
Provide incident response and management during periods of network or service failures.
Produce and maintain project documentation in line with our project processes
Skills & experience
Previous experience of working on network equipment in an IT environment, a large NOC or other such company associated with networking.
Experience with ticket triage and effective prioritisation
Ability to work autonomously and manages own workload efficiently
CCNA certified or equivalent level of knowledge.
Solid understanding of some or all the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and Firewalling; Routing Protocols (BGP, OSPF, ISIS); MPLS; Ethernet
Experience with some of the following is preferred: Juniper, Cisco, Adva
Basic Linux/UNIX skills ideal but not essential.
