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Customer Sampling Technician

2 months ago

Oxford, United Kingdom Thames Water Full time
We are looking for a Customer Sampling Technician to join Thames Water permanently.

You will be working on the front line and be the face of Thames Water to our customers. Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.
  • Base Location: Oxford OX2 9NS.
  • Working Pattern: Monday – Friday 7:30 am to 3:35 pm.
  • You will take part in an out-of-hours roster which includes weekend working on a rota basis (1 working weekend in 5) for which you will receive additional payment.
  • Offering a starting salary from £27,722 per annum.
  • As this role involves travelling you will receive a company vehicle and a fuel card therefore, a FULL UK licence is essential.

What you’ll be doing as a Customer Sampling Technician
  • Maintain sampling equipment to UKAS and DWI Standards, to ensure the drinking water meets the standards set out in the Water Supply (Water Quality) Regulations 2000.
  • Update sampling records to UKAS and DWI standards via the Sample Manager system and on-site records, to provide transparency in Thames Water’s, water quality processes to meet audit requirements.
  • Through cold calling to Thames Water customers provide solid reasoning to enter customer homes, to ensure the sampling monitoring programmes' targets are met. This provides reassurance from source to tap.
  • Respond to customer concerns, complaints and queries, within hours or out of hours, to provide great customer care as the face of Thames Water to the customer.
  • This role involves extensive travel between customers and sites, and you will be working as part of a busy team across a wide geographical area.
  • It will be your responsibility to take water samples from water reservoirs and customers, you’ll oversee managing the maintenance of your sampling records and sampling equipment to industry standards.

What should you bring to the role
  • Have the confidence to ‘cold call’ upon residential and commercial properties.
  • As the role requires travelling, A FULL UK manual driving license is required.
  • Ability to plan journeys efficiently as well as good driving knowledge.
  • Be organized and work well on your initiative as well as a team.
  • Have excellent attention to detail.
  • Have existing knowledge or be open to learning about the water industry and processes relevant to this area of work.
  • Be fully competent at using the appropriate company IT systems and office software.
  • Demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem-solving and decision-making.

What’s in it for you?
  • Offering a starting salary £27,722 per annum.
  • Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.