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Junior IT Support Analyst

4 months ago

Doncaster, United Kingdom SARIA Full time
The Position

Applications are invited for a Junior IT Support Analyst). This is a full-time permanent position working 40 hours each week Monday to Friday, reporting to the Group IT Manager.

As a Junior IT Support Analyst, the duties and responsibilities will vary based on the IT Departments requirements but will include:

  • Supporting the  IT Team, following direction and duties as designated by the Head of Information & Digital Services & Lead Analysts (Training, Scoping and Troubleshooting).
  • Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner.
  • Developing training guides, procedures and videos for users.
  • Administrating user access, create new users and ensure user requirements are met with a consistently high quality of service.
  • Ensuring that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
  • Handling a mixture of 1st and 2nd line infrastructure and software support issues.
  • Ensuring maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement.
  • Mobile device maintenance and maintenance of networks and infrastructure across SARIA sites.
  • Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop solutions.
  • Assisting in modelling of the current and future states for the business, using industry standard approaches and notation
  • Assisting in evaluation of the solutions against business objectives and system requirements.
  • Any other IT related tasks.

The Person

  • 5 GCSE’s grade C and above (including Maths & English), plus an A-level qualification related to IT.
  • A technological / IT based degree is desirable but not essential.
  • Must have knowledge and experience of using Microsoft Dynamics / Business Central and be proficient using the Microsoft Office Suite at an advanced level.
  • Has knowledge of Microsoft Operating Systems. 
  • Working knowledge of Microsoft Administration and Computer Networking would be advantageous.
  • Previous experience of inhouse IT management/support, an IT Analyst role or administrative/office role is desirable.
  • Excellent organisational skills with the ability to multitask and achieve deadlines whilst maintaining attention to detail.
  • Excellent communication skills both written and verbal, with the ability to engage, collaborate and influence.
  • Ability to work well as part of a team, engaging with stakeholders and building strong working relationships.
  • Willing to learn and develop skillset, with a positive, proactive, attitude.

Salary:  Competitive Pay and Benefits

* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received