Head of System Delivery

3 months ago

Exeter, United Kingdom NHS Devon Integrated Care Board Full time

Job summary

We are looking for a Head of System Delivery & Improvement. The postholder will provide leadership to the NHS Devon System CoordinationCentre (SCC).

In this role, you will be at the heart of system working, to lead and manage operational pressures across the Devon Integrated Care System (ICS) , where every day will be different.

About the service...

The NHS Devon System Coordination Centre (SCC) service is a 7-day function for escalation, to support the Devon ICS in managing System wide live operational pressures, surge and escalation oversight and reduction of clinical risk to service users which includes a variety of complex, and contentious situations. We are regularly working across all Acute, ambulance, community, mental health, primary care providers, and social care services to ensure they have robust plans, assurance and escalation strategies to effectively provide patient flow and safety. This includes responses to emergency situations in urgent care pathways, critical incidents, increased pressure or other scenarios.

Main duties of the job

The role will require you to:

Lead the System Coordination Centre (SCC), Devon Resilience and EPRR team to ensure that robust plans assurance and escalation strategies are planned and carried out effectively. Act as the designated Senior Responsible Officer (SRO) for the SCC function, providing senior leadership of SCC and EPRR functions Lead as the expert for system control centre; integrating systems and managing effective working relationships with the appropriate stakeholders ensure robust plans, assurance and escalation strategies in place. Represent, where required, the SCC and EPRR functions within the ICB and ICS taking a strategic view to improving systems, processes and commissioned care and agree the process for assurance, evaluation, monitoring, reporting and communication. You will be a registered clinician (GMC, NMC or HCPC) You will have experience of successfully holding overall responsibility for a system coordination centre function and successfully providing strategic leadership and management at the same level to a system control centre function. You will have the necessary skills and experience, to lead as the senior expert for system coordination centre.

About us

As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.

Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.

As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.

Job description

Job responsibilities

Vacancies may close early if a high volume of applications are received.

Please see the attached Job description and person specification for full details of the role and responsibilities.

For an informal discussion about the role please contact Anthony Fitzgerald, Chief Operating Officer via Becky Bainbridge at

Person Specification

Experience, Knowledge and Qualifications

Essential

Educated to masters' level or equivalent level of experience of working at a senior level in specialist area. Extensive knowledge of specialist areas, acquired through a post graduate qualification or equivalent experience or training. Must have a strong understanding of the background to and aims of current healthcare policy and how these impact on the overall strategic objectives; implementing and adapting as required Ability to support the budget setting for a number of teams/services across a directorate A very strong understanding of and the ability to navigate the relationships between NHS organisations and wider system, regional and national organisations. Experience of holding overall responsibility for identifying and managing high level risks. Member of relevant professional bodies with active clinician registration (GMC, NMC or HCPC) Experience of successfully holding overall responsibility for a system coordination centre function, providing strategic leadership and management at the same level to a system control centre function

Communication Skills

Essential

Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations. Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups where there may difference of opinion, incomplete information, competing priorities and barriers to understanding. Use informed persuasion and negotiate on difficult and very complex/controversial and detailed issues including performance and change Ability to produce and present concise yet insightful communications for dissemination to a broad range of stakeholders, including senior and board level, as required.

Analytical Skills

Essential

Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options. Takes decisions on difficult and contentious issues where there may be a number of courses of action Strategic thinking - ability to anticipate and resolve problems before they arise. Experience of identifying, interpreting and locally implementing National policy Significant experience of researching best practice (globally, private and public sector), interpreting its relevance and how effective implementation of processes/ practices could successfully improve performance to achieve strategic objectives

Planning Skills

Essential

Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances Works with Stakeholders to develop performance improvement plans and to develop plans for innovation in order to meet strategic objectives. Evidence of planning and delivering programmes and projects and services on time, working under pressure work under pressure and to tight and often changing deadlines. Leads on the formulation of strategic plans within own area of responsibility which may involve uncertainty and may impact across the whole organisation

Management Skills

Essential

Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility Employ effective communication, negotiation and influencing skills with staff and stakeholders at all levels (including senior management) who may hold differing and contentious views Experience of managing often very complex situations and effectively motivating a team and reviewing performance against strategic objectives. Devise, manage and execute highly sensitive or complex communications, in sometimes agnostic/hostile situations, in relation to leading organisation/transformation change

Autonomy / Freedom to Act

Essential

Ability to make decisions autonomously, on difficult and very complex issues, working to tight and often changing timescales and ensuring strategic plans are met. Must be able to use initiative to decide relevant actions and make recommendation across area of responsibility with the aim of improving deliverables and/or compliance to policies, allocating work as necessary.

Equality & Diversity

Essential

Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda

Other

Essential

Adept at dealing with high uncertainty and frequent change, showing exceptional adaptability and flexibility Strong ability to engage with, learn from and depart knowledge and experience to peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.

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