Front of House Duty Manager

4 weeks ago


North Somerset, United Kingdom Jet2.com Full time

Job Description:

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
 
We have a fantastic opportunity to join us as Customer Helper - Front of House Duty Manager at Bristol Airport Reporting to the Customer Helper - Senior Duty Manager, you will be responsible for the day to day management of the Jet2.com customer facing operation, ensuring our customers receive a fantastic service.

Leading the Jet2.com operational teams, our Customer Helper - Front of House Duty Managers play a pivotal role in achieving the delivery of a VIP Customer Service. You will manage our customer facing teams, driving forward our Safety First Culture at every opportunity whilst acting as a Brand Ambassador for our company values. You will work closely with our service providers, airport and head office colleagues to ensure high standards of service.  Working on a shift basis, this is a varied and fulfilling role with significant colleague and operational responsibility.

The successful candidate will already be demonstrating Role Model behaviours. You will have a proven track record of managing others in a fast paced, airport operational environment, and the ability to show flexibility and a forward thinking approach. We are looking for a inspirational leader, committed to the development of others and who shares our passion for delivering the highest standards in customer service and safetyPrevious experience of leading large operational teams within a customer facing, airport environment is essential for this role.

What can we offer you?
We offer our valued colleagues a range of benefits including: -

  • Excellent salary, with annual pay review
  • Contributory pension scheme
  • 34 days holiday entitlement per annum (including Bank Holidays)
  • 3 x salary life assurance
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Cycle to Work Scheme
  • Access to Mental Health First Aiders
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays 

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