General Practice Assistant

3 months ago

Portsmouth, United Kingdom Trafalgar Medical Group Practice Full time

Job summary

Portsmouth South Coast PCNare looking for one full time GP Assistant to work across the Trafalgar MedicalGroup Practice Sites.

As part of the wider team in general practice,General Practice Assistants (GPA) provide a support role, carrying outadministrative tasks.

GPAs are trained to undertake routineadministration and basic clinical duties. They can help to free up GPs time andcontribute to the smooth running of appointments, improving patients experiencein the surgery.

The General Practice Assistant will support thesmooth running of clinics by performing the moreroutine administration and basic clinical taskson behalf of the GP, freeing up their time to focus on the patient. The GPAmust ensure that they work within and recognise their scope of practice,escalating any concerns to the GP.

Main duties of the job

Job Responsibilities

Reporting directlyto the Practice Manager(s)/PCN Manager you will work with other members of theAdministration Team in the management of our contract and service requirementsacross the PCN, which could include:

QOF and recalls oIIF oArdens CQC monitoring oSummarising and Coding oBlood request forms

Assisting Clinical Pharmacists inthe identification of the highest risk patients for drug monitoring andmedication reviews

Contacting patients to arrangeonward care and/or clinical feedback under instruction from the hospital or GPs

Sorting all clinical post and prioritising for the GP in terms ofactions. Signposting some post to otherssuch as clinical pharmacist etc.

Extracting all information from clinical letters that needs codingand adding to notes

Arranging appointments, referrals, tests and follow upappointments of patients

Supporting GP with basic observations as required

Completing basic (non-opinion) forms and core elements of someforms for the GP to approve and sign such as insurance forms, mortgage, ESA113 benefitsagency forms etc

Helping the GP liaise with outside agencies , getting an on-calldoctor on the phone to ask advice or arrange admission while the GP cancontinue with their consultation(s)

Arranging patient appointments, referrals and follow upappointments

About us

Portsmouth SouthcoaPortsmouth Southcoast Primary Care Network is acollaboration of the Trafalgar and Craneswater Group Practices, based in theSouth of Portsmouth.

Ourdedicated and caring multi-disciplinary team care for a population of 38,683patients in Southsea. Working together with community, mental health, socialcare, pharmacy, hospital, voluntary, community and social enterprise services,our aim is to offer more personalised, coordinated health and social Primary Care Network is a collaboration of the Trafalgar and Craneswater GroupPractices, based in the South of Portsmouth.

Our dedicated and caring multi-disciplinary team care for apopulation of 38,683 patients in Southsea. Working together with community,mental health, social care, pharmacy, hospital, voluntary, community and socialenterprise services, our aim is to offer more personalised, coordinated healthand social care.

Job description

Job responsibilities

Job Summary

As part of the wider team in general practice, General Practice Assistants (GPA) provide a support role, carrying out administrative tasks.

GPAs are trained to undertake routine administration and basic clinical duties. They can help to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.

The General Practice Assistant will support the smooth running of clinics by performing the more routine administration and basic clinical tasks on behalf of the GP, freeing up their time to focus on the patient. The GPA must ensure that they work within and recognise their scope of practice, escalating any concerns to the GP.

Job Responsibilities

Reporting directly to the Practice Manager(s)/PCN Manager you will work with other members of the Administration Team in the management of our contract and service requirements across the PCN, which could include:

QOF and recalls IIF Ardens CQC monitoring Summarising and Coding Blood request forms

Assisting Clinical Pharmacists in the identification of the highest risk patients for drug monitoring and medication reviews

Contacting patients to arrange onward care and/or clinical feedback under instruction from the hospital or GPs

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes

Arranging appointments, referrals, tests and follow up appointments of patients

Supporting GP with basic observations as required

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, ESA113 benefits agency forms etc

Helping the GP liaise with outside agencies , getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Arranging patient appointments, referrals and follow up appointments

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Develop/Review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the Practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for Practice equipment

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification

Knowledge

Essential

Have a working knowledge of IT systems such as SystmOne and Microsoft Office products. Can demonstrate an understanding of confidentiality. Demonstrates a knowledge of medical terminology. Have an understanding of the referral process

Qualifications

Essential

Have completed or working towards completing the GP Assistant framework Can demonstrate Maths and English at GCSE level

Experience

Essential

Have worked in a health environment Have worked in a team Have worked with a clinical IT system Have used clinical coding

Personal Attributes

Essential

Can demonstrate excellent written and verbal communication Have excellent inter-personal skills and are able to work in a team. Is able to work autonomously and can prioritise their workload. Has good time management and can meet deadlines. Is flexible and can adapt quickly to changing situations

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