Credit Controller
3 weeks ago
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.
So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.
We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.
This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you
Title, Team and Role SummaryTitle : Credit Controller
Team : Credit Control
Who Does This Role Report Into? Senior Credit Controller
Role Summary / Purpose and Scope
Provide effective credit control, supporting the efficient and timely collection of occupier charges for allocated Clients
Skills, Knowledge and ValuesSkills (People & Technical)
- Collection of outstanding monies due, including rent and service charges from occupiers in accordance with Client and MAPP targets
- Working with the Client Leads to understand and work towards the client’s arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation
- Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with MAPP Values to resolve and address challenging situations and disputes, resolving disputes while building relationships
- Monitoring and reporting of all arrears and payment plans in accordance with internal MAPP policies and Client requirements to ensure the ability to enforce any CRAR or litigation action for any delinquency
- Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance in accordance with MAPP and Client requirements
- Working with the Cashiering team to identify occupier income and unallocated cash items
- Maintain accurate records including the Property Management Systems
- Monitoring statutory and internal compliance,including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Experience and SalaryLevel of Experience / Certifications:
2 years experience of working in a similar role
Working Hours: 9.00am-5.30pm Mon-Thurs, 9.00am-5.00pm Friday
Salary Range (Based on Experience)
£27,000 to £32,000 per annum, depending on experience. We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
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