Comm, Capability

3 weeks ago

StokeonTrent, United Kingdom Vodafone Full time

Comm, Capability and Engagement Specialist

Location: Hybrid – Stoke site 2 days per week
Working hours: Full time hours per week – Mon to Fri
Salary: Excellent basic salary plus bonus and Vodafone benefits
 

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you’ll do 


As an integral part of the Communication and Capability Team, you will collaborate with stakeholders to develop top-tier communication and training for our frontline staff, equipping them with essential information to excel in their roles. You will serve as a consultant to ensure all communications reflect our Spirit behaviours and our goal of being the top choice for customer experience. 

• You will prepare detailed briefing packs to support product launch 
• You will represent the Communication and Capability team at key meetings with stakeholders in relation to projects 
• You will ensure cross functional plans are aligned and consistent with regular & timely progress updates for key stakeholders
• You will support and develop the relationship between Commercial Operations and our external communications platform provider (Thrive) 
• You will work with stakeholders to evaluate the effectiveness of communication interventions with feedback and data on quality of implementation, training completion rates, readership and engagement statistics 

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