Field Service Customer Service Representative

1 month ago


Leeds, United Kingdom Hoerbiger Full time
focus your Customer Service skills on Field Service related projects

We offer

At HOERBIGER UK , we are proud to be a vital part of the HOERBIGER Service business in Europe , providing innovative parts, repairs, and solutions for compressors. Our Field Service activities have experienced significant growth over the past five years, and we’re looking for a proactive Field Service Customer Service Representative to support our continued success.

In this role, you will be the key point of contact for our Field Service customers , working closely with the Field Service Manager and Sales Key Account Managers to ensure a seamless customer experience from start to finish. Your efforts will help us deliver reliable solutions and maintain our high standards in customer service.

What You’ll Do:

Customer Experience : Ensure the best possible experience for Field Service customers, providing timely updates and managing expectations. Order Management : Enter and maintain customer orders in the ERP system , ensuring accuracy and timeliness. Documentation : Prepare and issue pre-job documentation for both customers and field service engineers, as well as documentation for workshop repair activities . Project Monitoring : Track and monitor the progress of workshop repair projects to align with on-site activities , ensuring timely delivery. Invoicing & Costs : Collect project costs, prepare invoices, and ensure financial accuracy across Field Service projects. Internal & External Communication : Proactively communicate with internal teams (operations, field service engineers) and external vendors for subcontracted activities. Logistics Support : Provide logistics support for the Field Service team, helping them manage equipment and resources efficiently. Planning : Keep the Field Service planning tool up to date, ensuring a smooth flow of service operations. Issue Resolution : Proactively communicate potential delays and issues to customers, maintaining transparency and trust.

What you bring along

5+ years of experience as a Customer Service Representative, ideally in a technical or service environment . Experience with ERP systems , ideally SAP . Hands-on mentality combined with a high level of ownership and responsibility. Team-player with a flexible and proactive attitude, able to communicate effectively with various stakeholders. Customer-focused mindset with a commitment to fulfilling the promise, "we always deliver." Dedication to quality with a strong process-oriented approach. Ability to think quickly and adapt in a rapidly changing environment. Good communication skills with the ability to build strong relationships. Proficiency in Microsoft Office ; knowledge of MS Project is a plus.

Why you will love working with us

Impact : Be at the center of operations, helping us deliver outstanding service to customers across the UK and beyond. Team Environment : Work alongside a supportive team of Field Service engineers, Sales Key Account Managers, and operational staff. Professional Development : Grow your career in a dynamic and expanding area of our business, with opportunities to learn and take on more responsibilities.

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