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GP Reception Administrator

4 months ago

Saint Helens, United Kingdom Ormskirk House Surgery Full time

Job summary

We have an exciting opportunity

Weare looking for an experienced Receptionist / Administrator to work 37 hours per week over 5 days in our friendly, busy General Practice Team, to assist with thenavigation for our patients and administration duties.

Toact as the focal point of communication between patients, doctors, managers andother members of the wider Primary Health Care Team. To signpost to relevantClinicians/Services that would be most suitable to the patient.

Hoursof work: Monday - Friday between the hours of 08:00-18:30 on a rota basis

Main duties of the job

Deal with all general enquiries efficiently and courteously Answering phones in a timely manner Booking appointments Opening post and filing/ allocating documents as per practice protocols and processes Dealing with prescriptions requests Raising referrals and typing referral letters Liaising with local hospitals, pharmacies and other health care professionals as required Take messages, ensuring accuracy of detail and prompt appropriate delivery Daily management of tasks and patient notes Chasing up results for patients and dealing with urgent results for the GPs Printing blood forms and completion of any other forms as necessary Chaperoning patients as and when required Safely handling / processing samples received from patients following practice protocols Attending mandatory training sessions Accept payment and issue receipts for relevant charges for private (non General Medical Services) services Provide support in achieving the Practice Targets such as QOF Maintaining full familiarity of the appointment system and request training where necessary Registering new patients Maintaining patient records Dealing with any queries from clinicians in a timely manner Attending Practice meetings Any other duties considered appropriate to the post

About us

Weare a friendly supportive and busy General Practice with approximately 7400patients.

Weare an established team with vast experience of dealing with patients andclinical queries. We have two very experienced GP's, Practice Nurses, onsite clinical Pharmacists and many other Healthcare professionals.

Weare also part of the Primary Care Network (PCN) encompassing 8 local GeneralPractices. The PCN provides guidance and support and shares a variety ofresources and always looks out for the development of new services to improvepatient care.

Job description

Job responsibilities

Deal with all general enquiries efficiently and courteously Answering phones in a timely manner Booking appointments Opening post and filing/ allocating documents as per practice protocols and processes Dealing with prescriptions requests Raising referrals and typing referral letters Liaising with local hospitals, pharmacies and other health care professionals as required Daily management of tasks Chasing up results for patients and dealing with urgent results for the GPs Printing blood forms and completion of any other forms as necessary Chaperoning patients as and when required Processing samples received from patients following practice protocols Attending mandatory training sessions Accept payment and issue receipts for relevant charges for private (non General Medical Services) services Provide support in achieving the Practice Targets such as QOF Registering new patients Dealing with any queries from clinicians in a timely manner Attending Practice meetings and update training as requested Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths or equivalent

Experience

Essential

Experience of working within a GP surgery Experience of working on Docman Experience of working on EMIS Web