Sales Support Specialist

3 weeks ago

Sheffield, United Kingdom ePac Flexible Packaging France Full time

Is customer service your priority? Are you looking for a progressive and dynamic company? If the answer is yes, ePac Silverstone could be the place for you.

We are currently on the look out for a sales support specialist to support our customers throughout the UK and Europe. If you have a proven track record of delivering exceptional customer service and succeeding within a face paced environment then we want to hear from you. Previous experience of managing customer orders within a manufacturing setting would be advantageous but we are more interested in you and your previous successes.

£25,000 to £30,000 per annum depending on experience.
Location On site, Full Time - Sheffield, UK

So who are we? Put simply, ePac provides digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred.

Our core values are;

Provide exceptional customer service Help our customers grow Support the communities and local businesses we serve Develop sustainable solutions

Find out more about us at



 

SUMMARY OF POSITION

The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

  Assists in estimating for customers Creates and approves job tickets for the shop floor Assists plant manager with any emergency problems Communicates with customers on updates for projected timelines for projects Manages trouble-shooting of emergency orders for customers Participates in meetings with production staff and front office staff Enters Customer Orders in ERP system (Microsoft PrintVis) Raises Customer Prepayment Invoices from the order in ERP system Utilises Salesforce to manage communications with sales team, customers and management Follows up on all customer transactions in a timely manner Insures CAR’s are created by quality department and communicated to customer Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with the credit department to resolve disputed credit items. Provides timely feedback to internal team members regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer’s service expectations.

NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

  Sends out sample products to customers Packages orders for delivery Assists other plant employees with tasks when staffing is an issue Performs other duties as assigned  

JOB KNOWLEDGE, SKILLS & ABILITIES

  Flexible packaging knowledge is preferred but not a must Knowledge of film substrates used in the industry is preferred but not a must  Excellent customer service via phone, email and in person  Pre-press and pre-press workflow knowledge a plus Knowledge of estimates and customer expectation a plus Excellent time management skills Basic IT structure knowledge  Knowledge of a web to print order system a plus Must be deadline driven and have a sense of urgency Must be adaptable and flexible.  Must have a great customer focus and be action oriented Should have experience in Word, Excel and Google Suites   

EXPERIENCE AND EDUCATION

  Proven experience within a customer service-related field Experience working in a manufacturing environment Computer data-entry experience

  • Sales Support Specialist

    2 weeks ago

    Sheffield, United Kingdom Fulcrum Utility Services Full time

    **Salary**: Dependent on Experience **Location**: Sheffield (hybrid) or Bury St. Edmunds (hybrid) We are looking for a Sales Support Specialist, who will support our team of I&C Business Development Managers (BDMs) in work-winning activities. In this role, you will support our sales growth, by: - Providing administrative support to our I&C BDMs to...

  • Specialist Support Tutor

    2 weeks ago

    Sheffield, United Kingdom Beacon Support Full time

    **Job description** **Specialist Support Tutor** Beacon Support Ltd. are recruiting Specialist Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday entitlement -...

  • Sales Specialist

    4 weeks ago

    Sheffield, United Kingdom On Target Recruitment Full time

    **??????The Company**: - Well established dental equipment company at the forefront of the market in respect of innovation and service. - Part of a larger group of companies but act as an independent limited company. - New product range so genuine opportunity to become an industry expert. **The Role of the Sales Specialist**: - The role is focused on...

  • Sales Ledger Specialist

    2 months ago

    Sheffield, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis are delighted to be working with a growing, innovative company based in Sheffield, where there is a fantastic opportunity for an experienced Sales Ledger Specialist to join their small, supportive team. The successful candidate will be responsible for managing and maintaining all aspects of the sales ledger function for the business....

  • Internal Sales Specialist

    2 weeks ago

    Sheffield, United Kingdom Chase and Holland Full time

    **Internal Sales Specialist - Sheffield - £28,000 - £30,000** Chase & Holland are excited to be working with a successful, global industry leading business in Sheffield, who are looking to recruit an Internal Sales CRM Specialist to join the team. As the Internal Sales Specialist your primary responsibility will be to work within the CRM system, reaching...

  • Vice President of Sales

    1 week ago

    Sheffield, United Kingdom Sales Geek Full time

    Stuck at a career cross roads?Are you an experienced sales leader?Being a Geek might be the answer for youCompany DescriptionSales Geek's premier training and fractional sales leadership solution designed to equip sales professionals of all levels with the skills they need to succeed. Our training cover a wide variety of topics, from foundational sales...

  • Sales Advisor

    5 days ago

    Sheffield, United Kingdom Sales Crowd Full time

    No Experience Required - Immediate starts available! Looking for a fulfilling and challenging role? Want everyday to be different and unexpected? Look no further. If you think of yourself as a positive, enthusiastic and customer service driven individuals then, join our fantastic record-breaking sales team in Sheffield City centre and work with some of the...

  • Sales Advisor

    3 weeks ago

    Sheffield, United Kingdom Sales Crowd Full time

    No Experience Required - Immediate starts available! Looking for a fulfilling and challenging role? Want everyday to be different and unexpected? Look no further. If you think of yourself as a positive, enthusiastic and customer service driven individuals then, join our fantastic record-breaking sales team in Sheffield City centre and work with some of the...

  • Sales market specialist

    1 week ago

    Sheffield, Sheffield, United Kingdom Moston Full time £35,000

    Marketing and sales Specialist Location: Remote with occasional travel to Barnsley Are you a creative powerhouse with a passion for marketing and sales? We are a forward-thinking company at the forefront of commercial fit out/refurbishment, dedicated to innovation and excellence. As we continue to expand, we are seeking a talented Marketing and Sales...

  • Sales and Marketing Intern

    2 weeks ago

    Sheffield, United Kingdom Sales Bloom Full time

    Our focus is on building strong relationships with our clients and delivering measurable results that drive growth and profitability**.** This internship program offers an excellent opportunity to gain practical experience in sales and marketing while working in a dynamic and collaborative environment. If you are a self-driven individual with a passion for...

  • Sales Specialist

    3 weeks ago

    Sheffield, United Kingdom Victoria's Secret Full time

    The Brand Specialist is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also...

  • Sales And Marketing Specialist

    1 week ago

    Sheffield, Sheffield, United Kingdom Moston Consultants Ltd Full time £35,000

    Job Title: Marketing and sales Specialist Location: Remote with occasional travel to Barnsley Salary: £35,000 per annum Are you a creative powerhouse with a passion for marketing and sales? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you About Us: We are a forward-thinking company at...

  • Sales Ledger Specialist

    2 months ago

    Sheffield, United Kingdom Sewell Moorhouse Recruitment Full time

    Sewell Wallis are delighted to be working with a growing, innovative company based in Sheffield, where there is a fantastic opportunity for an experienced Sales Ledger Specialist to join their small, supportive team. The successful candidate will be responsible for managing and maintaining all aspects of the sales ledger function for the business. Working...

  • Sales Ledger Specialist

    5 days ago

    Sheffield, United Kingdom Sewell Wallis Full time

    **Job description**: Sewell Wallis are delighted to be working with a growing, innovative company based in Sheffield, where there is a fantastic opportunity for an experienced Sales Ledger Specialist to join their small, supportive team. Key Responsibilities - Generate and send out invoices to customers. - Create working relationships with customers with...

  • IT Sales Specialist

    2 months ago

    Sheffield, United Kingdom Akkodis Full time

    Join Our Team as a Sales Specialist in Sheffield! Are you ready to unleash your sales prowess and entrepreneurial spirit in a dynamic new role? We are seeking driven individuals with outbound sales experience who are eager to thrive in the fast-paced world of IT recruitment! About Us: We are a leading IT recruitment company based in Sheffield, where...

  • Retail Sales Assistant

    1 week ago

    Sheffield, United Kingdom ScS – Sofa Carpet Specialist Full time

    **Description**: **What’s the opportunity?** As part of the Retail team, you’ll be based within our store in Drakehouse Retail Park in Sheffield welcoming customers in and talking to them about our gorgeous furniture and carpets. As a Retail Sales Assistant with your commission you can earn up to £30,000.00. **What does the role involve?**: -...

  • Retail Sales Assistant

    3 weeks ago

    Sheffield, United Kingdom ScS - Sofa Carpet Specialist Full time

    **Description**: **What’s the opportunity?** As part of the Retail team, you’ll be based within our store in Drakehouse Retail Park in Sheffield welcoming customers in and talking to them about our gorgeous furniture and carpets. **What does the role involve?**: - Welcome customers into the store and support them in finding the perfect piece of...

  • Plumbing & Heating Sales Specialist

    1 month ago

    Sheffield, United Kingdom MKM Building Supplies Full time

    Plumbing & Heating Sales Specialist Our successful Sheffield North Branch is currently recruiting for an experienced Plumbing and Heating Sales Specialist. In this position, you will play a key role in the sale of our full range of plumbing and heating products, providing quotations for customers, purchasing materials and managing stock levels for the...

  • Plumbing & Heating Sales Specialist

    3 weeks ago

    Sheffield, United Kingdom MKM Building Supplies Full time

    Plumbing & Heating Sales Specialist Our successful Sheffield North Branch is currently recruiting for an experienced Plumbing and Heating Sales Specialist. In this position, you will play a key role in the sale of our full range of plumbing and heating products, providing quotations for customers, purchasing materials and managing stock levels for the...

  • Orthodontic Specialist Sales Representative

    7 days ago

    Sheffield, Sheffield, United Kingdom Straumann Group Full time

    Position: Orthodontic Specialist Sales Representative (Maternity Cover)Duration: 12 MonthsCompany: Clear Correct, Part of the Straumann GroupLocation: United Kingdom (Remote, with travel to Scotland at least twice per month)About Clear Correct: Clear Correct, a key brand within the Straumann Group, specializes in delivering top-notch clear aligner solutions...