Product Owner
1 month ago
We're looking for a Product Owner to join our Technology team.
The Technology team are the trend-setters in everything experience gifting. We actively seek the next best thing to keep inspiring our customers. We source, grow and retain outstanding experiences, and manage relationships with our fantastic partners. The front line of the business, we work our hardest to meet the needs of all stakeholders to deliver incredible results.
As a Product Owner for Virgin Experience Days, you will be a key part of a growing team that is transforming the way people enjoy, discover, select and engage with our leading range of Experience Gifts.
Following a recent investment in the business, our technical and product teams are tasked with delivering a new digital vision for Virgin Experience Days (UK) and Virgin Experience Gifts (USA) across mobile, tablet and web for both consumers and corporate customers.
- Work closely with stakeholders across the business to gather, understand and prioritise business requirements, logically assess business cases and develop relevant KPIs.
- Engage stakeholders at all levels to ensure that the backlog prioritisation meets the needs of the business and develop delivery roadmaps to visualise the development pipeline for your workstreams.
- Translate business requirements into useful user stories and acceptance criteria for the development teams.
- Use data led insights to identify growth opportunities by improving the digital CX and site functionality, aiming to grow both revenue and conversion.
Role Responsibilities:
- Collaborate and interact with multi-disciplined development teams, to evolve our processes and their specific products ensuring that there is a clear understanding of what we are delivering on each product plus the associated costs, benefits and timelines.
- Own the roadmap for your product ensuring that it is prioritised effectively
- Facilitate decision making with stakeholders and the agile development team by owning and leading scrum ceremonies.
- Investigate solutions using a range of approaches, including researching competitor products, commercially available platforms and potential partners.
- Understand, analyse and document current processes and workflows. Identify and propose opportunities for improvement.
- Gain approval and sign-off on new projects through demos and user acceptance testing.
- Own taking the deliverables to market by managing the release process and communication.
- Track impact of new features and share this with the wider business.
- A complete customer focus backed by commercial awareness, quickly able to assess potential business opportunities.
- Ability to simplify complex problems, processes or projects into component parts and be able to explore and evaluate them systematically.
- Ability to work with and manage technical resources including: UX, Engineering and QA.
- Experience in an D2C eCommerce environment, with knowledge of user experience, commerce systems, conversion rate optimisation and integrations.
- An interest and understanding of relevant commerce technologies.
- Ability to confidently and effectively present options and recommendations to stakeholders.
- Resolve project issues and mitigate risks proactively.
- Ability to work autonomously or collaboratively with stakeholders and stay open to ideas/suggestions
- Ability to see opportunities and pivot quickly to take advantage of them.
- Capability to use data to support decisions and propose improvements to the customer journey and internal processes.
- Background in managing digital projects and products, in a customer centric environment.
- Ability to work in a Scrum/agile software development environment.
- Ability to present complex technical solutions to stakeholders, bridging the gap between the technology and business teams, ensuring a shared vision and understanding.
- Evidence of problem-solving ability and providing creative solutions.
- Experience working in multidisciplinary teams.
- Demonstrable experience of using relevant planning and development tools like JIRA, Confluence and Lucid chart.
- Experience working in rapid paced small to medium businesses.
- Interpreting multiple sources of data to form, develop and make evidence-based decisions.
- Work from our modern offices based in Bourne End, Buckinghamshire (SL8 5YS)
- Free breakfast in the office (cereal, toast, spreads, fresh fruit, coffee, tea)
- Make use of our hybrid working policy (3 days office based, 2 days remote)
- Enjoy Flexitime, working core hours of 7.5 hours per day with one hour for lunch; flexible starting and finishing times.
- Access to an award-winning employee assistance programme to support your health and wellbeing.
- Generous health cash plan
- £150 to spend each year on our experiences, for you to enjoy our products yourself.
- Access to our discounts scheme within the Virgin Group (Virgin Family Membership)
- Share extraordinary experiences with your friends and family with a discount.
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