IT Operations Analyst

Found in: Talent UK C2 - 2 weeks ago


London, United Kingdom The Economist Full time

Introduction

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The IT department supports business systems such as the Economist Newspaper publishing systems, sales and marketing salesforce.com and PeopleSoft/Oracle financial and HR systems; we also provide the networks and desktop services that allow us to work productively.

We are recruiting an IT operations analyst to join our exciting and challenging IT operations team in London. The team provide support to our customers in EMEA and throughout the world. As well as providing 1st and 2nd line support you will a have a passion to be involved with ad-hoc projects and assist our infrastructure team who support our networks and systems that underpin The Economist and other businesses within the group. 

Accountabilities

Staff the IT Service Desk in accordance with the shift rota, Monday to Friday between the hours of 08:00 and 18:00 Provide 1st and some 2nd line support Liaising with other departments such as HR and facilities specifically for onboarding and offboarding staff Receive and record details of customer problems, prioritising and then resolving them Keep customers informed of their call request status and progress Escalate problems to other team members and the IT Operations & Infrastructure Manager as appropriate Liaise with other IT teams, where appropriate, in order to resolve customer requests Assist with the provision or removal of IT services. i.e. PCs, printers, peripherals, wireless and cable network access, software applications and the configuration of services Provide support for audio visual services Promote the services of the team in a way that improves the Customer perception of Group IT Document and maintain relevant procedures and configuration information

Experience, skills and professional attributes

A track record of successful service delivery Experience with PC’s, printers, Microsoft and Apple technologies, basic networking principles Experience in using Helpdesk software to log and report on calls Good email administrative skills, preferably Google Apps Experience of supporting audio visual systems Excellent written and verbal communication skills Excellent customer management capability The ability to take ownership of a problem and ensure its resolution Ability to troubleshoot and remain calm under pressure Experience of being a collaborative team worker and willing to share knowledge A genuine interest in information technology issues and trends A passion to pursue independent study

The position may require travel to other European offices.

Options

Sorry
  • Operations Analyst

    3 weeks ago


    London, United Kingdom Cornucopia IT Resourcing Full time

    Job Description Job title: Operations Analyst Job Type: Permanent Salary: Circa £45,000 (may be able to pay a little more for exceptional candidates) Location: London (Hybrid) Key Responsibilities: -Technical Support -Process Optimisation -Platform Performance -User Testing -Incident Management -Data Integrity -Continuous Improvement -Collaboration...

  • Business Analysts

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Initialize IT Full time

    The Shared Information Services department is currently in the middle of an exciting programme to move to a new ERP system. The Business Analyst is required to support that programme, predominantly by eliciting and documenting requirements and assisting with UAT. Job Description Work closely with Subject Matter Experts to elicit and define...


  • London, United Kingdom Required IT Full time

    **Information Technology Security Analyst** Growing name within the Insurance industry is looking to add an IT Security Analyst to their dynamic and growing team. **Knowledge Required** - Minimum of 5 years experience of Windows Desktop and Server technologies, Windows AD and Azure AD. - Sound knowledge of Office 365 / Data Loss Protection, Intune MDM,...

  • Operations Analyst

    3 weeks ago


    London, United Kingdom Project People Full time

    Job Description Operations Analyst An Operations Analyst is required on a permanent basis for a rapidly growing London based company that are specialist in the Cryptocurrency markets, combining deep expertise with leading quantitative trading strategies. Role Description The Operations Analyst will perform an important and essential role in the...


  • London, United Kingdom Careers In Group Full time

    A commodity trading firm are currently seeking an Operational Risk Analyst to join their growing Risk Management function in London. Reporting to the Head of Operational Risk, the Operational Risk Analyst will support the implementation and embedding of the operational risk framework, methodology and governance processes, to ensure future losses from failed...


  • London, United Kingdom Micro IT Global Full time

    Reporting to the Head of Customer Performance Analysis and Improvement (CPAI) the Analyst will support business analysts and play a significant role in improving CSAT and making our client a low effort business to work with. This will be achieved through identifying process, application or system improvements from CSAT survey feedback, customer and...

  • Operations Analyst

    Found in: Talent UK 2A C2 - 2 weeks ago


    London, United Kingdom Bonhill Partners Full time

    Bonhill Partners are partnering with a large Commodities trading firm based in London, they are looking for a Power and Gas Scheduler/Operations Analyst to join their ever evolving team to co-ordinate between grid operators and short-term traders.If you meet the following criteria please apply:2+ years experience in the energy markets, working closely with...


  • London, United Kingdom Page Personnel Finance Full time

    The SWIFT Operations Analyst will be involved in a multi-faceted banking environment, managing payment processes domestically in the UK. **Client Details** The financial services company based in the City of London are an online payments firm for both individual and business clients. **Description** The main duties the SWIFT Operations Analyst: - UK...

  • Operations Analyst

    3 weeks ago


    London, United Kingdom Arthur Full time

    We are excited to announce our exclusive partnership with a Lloyd’s Managing Agent in their search for an Operations Analyst. As an Operations Analyst, you will play a crucial role in supporting the Operations Manager, Claims Manager and Active Underwriters. Your role will involve analytical tasks, underwriting support, claims management and reinsurance...

  • Quantitative Analyst

    2 weeks ago


    London, United Kingdom Spectrum IT Recruitment Full time

    **Quantitative Analyst - London - £80,000 - £100,000** **Skills required**: - 5+ years' experience in a Quantitative Analyst role - MSc or higher in Mathematics, Statistics, Data Science, Computer Science or Physics from Russel Group University - Proficient in several of the following: Python, MATLAB, C++, R, C# - Modelling and data handling -...


  • London, United Kingdom BCT Resourcing Full time

    Compliance Operations Analyst London Company client currently partnered with a leading Insurance firm in their search for a Compliance Operations Analyst. This role is brand new and will report to the Compliance Operations Manager, helping to co-ordinate and oversee the implementation of a wide range of compliance operational and regulatory-related tasks and...


  • London, United Kingdom eFinancialCareers Full time

    An international commercial bank are seeking an Operational Risk Analyst to support their Operational Risk Manager and CRO with the oversight of Operational Risk, and to ensure the Operational Risk Framework is sufficiently robust. Responsibilities will include ensuring that all operational risk events and issues are raised appropriately and properly...

  • Risk Analyst

    Found in: beBee jobs GB - 1 week ago


    London, Greater London, United Kingdom Strike IT Services Full time

    Risk Analyst with ERP and ETRM experience is required required for a leading Energy Trading company based in London. The team has a broad skill set to cover the various applications and technologies used.The analysts are expected to have knowledge in at least one of these areas, and be willing to learn the others to some extent: SAP or other ERP system (eg...

  • Risk Analyst

    6 days ago


    London, United Kingdom Strike IT Services Full time

    Risk Analyst with ERP and ETRM experience is required required for a leading Energy Trading company based in London. The team has a broad skill set to cover the various applications and technologies used. The analysts are expected to have knowledge in at least one of these areas, and be willing to learn the others to some extent: SAP or other ERP system...

  • Analyst Remote

    3 weeks ago


    London, United Kingdom Connect-IT Recruitment Full time

    IT Support Analyst Work Pattern: 100% Office-Based Connect IT has partnered with a London-based pharmaceutical company and I am looking to hire a top IT Support Analyst to join their team. As an IT Support Analyst, you will be at the heart of keeping the IT infrastructure running smoothly while providing exceptional support to all levels of the...

  • Operations Analyst

    Found in: Whatjobs ES C2 - 1 week ago


    South West London, United Kingdom Project People Full time

    Operations AnalystAn Operations Analyst is required on a permanent basis for a rapidly growing London based company that are specialist in the Cryptocurrency markets, combining deep expertise with leading quantitative trading strategies.Role DescriptionThe Operations Analyst will perform an important and essential role in the organisation ensuring the smooth...

  • Operations Analyst

    Found in: Jooble UK C2 - 6 hours ago


    London, United Kingdom Propel Full time

    My Fintech client is urgently looking for experienced Operations Analyst to join on an initial 6 month contract. You must have experience of: - Creating/writing Standard Operations Procedures (SOPs)- Operational procedures. - Ideally Operations background - Experience of getting SOPs in place quickly - Must have Payments/Fintech experience Please send...

  • Operations Analyst

    1 hour ago


    London, United Kingdom Propel Full time

    My Fintech client is urgently looking for experienced Operations Analyst to join on an initial 6 month contract. You must have experience of: - Creating/writing Standard Operations Procedures (SOPs)- Operational procedures. - Ideally Operations background - Experience of getting SOPs in place quickly - Must have Payments/Fintech experience Please send...


  • City of London, United Kingdom Nashrock Recruitment Full time

    A London Market Insurer is currently seeking an Operations Business Analyst for their expanding team. The Operations Business Analyst position is responsible for providing analytical expertise and support to the Operations Change Manager, Head of UnderwritingOperations, and the wider Operations team. The role involves driving operational change within the...

  • Operations Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    London Area, United Kingdom Bonhill Partners Full time

    Bonhill Partners are partnering with a large Commodities trading firm based in London, they are looking for a Power and Gas Scheduler/Operations Analyst to join their ever evolving team to co-ordinate between grid operators and short-term traders.If you meet the following criteria please apply:2+ years experience in the energy markets, working closely with...