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Service Coordinator – Waltham Cross
3 months ago
My Client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. Founded in 1979, they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients.
They are in need of a service / compliance coordinator to be based at their growing office within the Enfield / Waltham Cross area.
THE ROLE:
To manage and monitor legal compliant inspections and preventative planned maintenance programmes for various contracts/disciplines. Call handling – tenants & clients. Manage administration / documentation in line with process and procedures, ensuing we are compliant and targets/KPIs are met.
- Preparation/planning of annual PPM and statutory compliance program of works
- Processing certificates, all compliance records
- Management and monitoring of specialist contractors as per process and procedure
- Updating of the program works, preparation of performance and reports
- Management and administration of both company and client portals/systems. Ensuring all documents/certificates are uploaded and administrated in accordance with company process and procedure
- To arrange access appointments for PPM works as appropriate for both internal operatives and appointed specialist contracts
- RLO – resident liaison duties
- Call handling – tenants & clients
- Planning in domestic/commercial testing works
- Preparation and planning of all PPM and statutory compliance schedule of works.
- To carry out any other reasonable duties as required
- To ensure we are compliant, targets and KPIs met
- Full UK Driving Licence
- Be able to produce estimates for schedules of rates of contracts if applicable
- Be contractually aware
- Experience with client portals
- Have experience with MS project, Excel and MS PowerPoint
- Have asbestos awareness training
- Manage & Deliver Compliance targets/KPIs
- Salary £26,000 + benefits package
- 37.5 hours a week Monday to Friday, between 8.30am – 5pm with a 1-hour unpaid lunch break
- 21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days
- Pension scheme – Auto enrolment
- Employee Assistance Programme
- Life insurance
- Employee Referral Scheme
- Staff Discounts
