Store Colleague

1 month ago

Rugby, United Kingdom JD Group Full time

Millets - Store Colleague Part Time 

About  Millets :    

Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm , Hi Gear and Eurohike .  

  Role Overview:     M ake Millets a great place to shop through delivering exceptional service which has customer s at the heart . Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favorite outdoor retailer.  

 

 

Key Duties/Responsibilities:    

  • Engage customers following our service model .  

 

  • Support a culture of exceptional customer service and win customers for life by exceeding their expectations.  

 

  • Play your part in creating a safe and compliant operating environment for all colleagues and customers.  

 

  • Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.  

 

  • Follow processes and policies in line with expectations.  

 

 

Skills/Experience/Knowledge preferred :  

 

  • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.  

 

  • Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.   

 

  • Experience of effectively prioritising workload to achieve team goals and objectives.  

 

  • A passion for customer service and a proven record of delivering excellence in this area.  

 

  • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.  

 

 

Behaviours :  

 

  • A positive role model that champions Millets’ vision, purpose & values.  
     
  • Brings passion and energy to their work and uses this to create an unbeatable team.  
     
  • Has a learning mindset, open to ideas and embracing change.  
     
  • Demonstrates a high level of self-awareness and empathy.  
     
  • Works collaboratively with their team.  

 

  • Show resilience and has the tenacity to bounce back.  

 

  • Takes responsibility for their impact on the customer.  

 

  • Maintains a high level of personal integrity.  

 

  • Timely and punctual with all deadlines.  

 

  • Deals with multiple issues whilst working under pressure.  

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