Scheme Coordinator

4 weeks ago

Trowbridge, United Kingdom Stonewater Full time

Permanent, Part Time (20 hours per week)

Teazleground Court is a retirement living scheme half a mile from Trowbridge town centre. It consists of 30 one bedroom self-contained flats.

Within this role, you will be responsible for the day-to-day delivery of local services to our customers, creating a vibrant community and sustainable living.

You will carry out daily wellbeing checks and respond to emerging changes in circumstances. You will routinely carry out health & safety, fire safety and warden call system checks, ensuring both compliance and achievement of consistently high service standards. You will identify and manage risk to include safeguarding and take accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk, signposting to external agencies as required. You will update customer records, in relation to wellbeing and risk, so the ability to manage workload is essential.

You will engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide wellbeing opportunities, you will support customers to produce and access a programme of wellbeing and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved wellbeing, tackling loneliness and raising dementia awareness.

You will work from your designated scheme, Teazleground Court, with the opportunity of some home working by agreement.

Want to know what it’s like to work for Stonewater?

The ideal candidate will:

Experience of working in a housing environment or recent demonstrable experience of frontline customer service. Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

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