Customer Service Centre Advisor

2 weeks ago


Leicester, United Kingdom IOSH Full time

Job Title: Customer Service Centre Advisor

Starting Salary: £23,000 pa

Hours per week: 35 per week - flexible 8:00am-6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm, 9.00am-5.00pm or 10.00am-6.00pm.

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.

Closing date: 13 December 2024

About the role
The Customer Service team at IOSH thrive on putting the customer at the heart of all that we do.  

Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders. 

Every day in this fast-paced environment will bring new challenges and the opportunity to make a real impact. From handling customer enquiries and resolving issues to working on exciting projects and providing first-class administrative support, this role is as diverse as it is rewarding. 

We believe in investing in our employees' development with access to ongoing training, empowering you to grow both personally and professionally. You will collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised. 

If you're looking for a role that offers excitement, variety, and the chance to make a difference, then this is the opportunity for you. 

What you'll bring

We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.   

You will demonstrate personal resilience and work independently whilst handling telephone complaints and remain calm whilst working under pressure.  

You will be efficient and possess excellent interpersonal and communication skills with the ability to prioritise a busy workload, as well as have great administrative skills. 

Essential criteria

  • Experience of working in a customer contact centre environment.
  • Experience of working in a fast-paced environment
  • Experience of time management and organisation skills with the ability to multi – task and prioritise effectively to meet deadlines.
  • Administration experience

What's in it for you?

Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:

  • Hybrid working and flexibility to ensure a positive work-life balance
  • 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
  • Private medical insurance and healthcare cash plan covered by IOSH
  • Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
  • Individual performance related pay scheme
  • Up to five volunteering days per year
  • Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to people@iosh.com.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.



  • Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...


  • Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...

  • Service Advisor

    6 months ago


    Leicester, United Kingdom Evans Halshaw Used Car Centre Full time

    **Service Advisor** **Evans Halshaw Used Car Centre Leicester** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Leicester, United Kingdom IOSH Full time

    About the role The Customer Service team at IOSH thrive on putting the customer at the heart of all that we do. Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our...


  • Leicester, United Kingdom Shoe Zone Full time

    **shoezone **has an opportunity for a **Customer Services Advisor **to join our team based in our Head Office in Leicester. You will join us on a **part time, permanent** basis **15 hours per week (Negotiable) **and in return, you will receive a** competitive salary** starting at **£8,166.68 **(£20,416.68 Full Time Equivalent) **CS Opening Hours**: -...


  • Leicester, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LeicesterWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion...


  • Leicester, United Kingdom Sytner Group Full time

    About the roleWe have an exciting opportunity available for a motivated Customer Service Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day.This role will be based at our head office as a full-time position.Situated at our Head office near Fosse Park, Leicester,...


  • Leicester, United Kingdom National Express Full time

    We have a fantastic** part** time **opportunity for a Customer Service Advisor to join our team at** **Leicester** Coach Station.** This role will be working** onsite at **Leicester**_ Coach Station._** The **19 hours **will be split between **Saturday 08:00 till 18:00 and Sunday 09:00 till 19:00.** The Customer Service Advisor role will put you in the...


  • Leicester, United Kingdom Pertemps Network Group Full time

    **P/T Call Centre Advisor**: - 0681043121 Applicants **£11.44 Per Hour** - Full Time**Temporary** **Leicester, Leicestershire** **Customer Service And Call Centre** **Job Description**: Our Client has an opportunity for **Part Time** as a Call Centre Advisor. - Working in a Location in Leicester you will be the first point of contact for the Customer...


  • Leicester, United Kingdom Pertemps Network Group Full time

    **Full Time Call Centre Advisor**: - MA-111 Applicants **£11.44 Per Hour** - Full Time**Temporary** **Leicester, Leicestershire** **Customer Service And Call Centre** **Job Description**: Our Client has an opportunity for **Full Time** as a Call Centre Advisor. - Working in a Location in Leicester you will be the first point of contact for the Customer...


  • Leicester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor **Customer Service Advisor** **Nuffield Health Leicester Hospital | Administration | Fixed Term Contract | Full Time** **£21,333 per annum, depending on experience** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be...


  • Leicester, United Kingdom FOXES RECRUITMENT LIMITED Full time

    **Job Title**: Customer Service Advisor **Location**: LE2, Aylestone **Hours**: Monday-Friday 8.30am-5.00pm **Salary**: £20,000-£26,000 Foxes Recruitment are recruiting for a Customer Service Advisor to work for our client based in the Aylestone area of Leicester. The company are a established business, a leader in their field, who distribute products...


  • Leicester, United Kingdom Simplify Group Full time

    Customer Service Advisor Leicester (Enderby) £20,319.00 If you are a Customer Service Advisor who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** **WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR** - _Legal administration_ - _Client ID verification_ - _Scanning...


  • Leicester, United Kingdom Maximus Full time

    General information Job Posting Title Business Support Centre Customer Support Advisor Date Monday, May 13, 2024 City Leicester Country United Kingdom Working time Full-time Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of...


  • Leicester, United Kingdom ER Recruitment Full time

    **Customer Experience Advisor - Janurary Start** **Syston, Hybrid (2 days office based)** **£23,754** - Are you customer focused and used to working in a call centre environment? - Would you describe yourself as resilient with the ability to handle complaints? - Do you want to be part of a motivated, passionate business with great team spirit? **The...


  • Leicester, United Kingdom FMG Repair Services Full time

    **Salary of up to £28,000pa**, depending on skills and experience, with company benefits and bonus. **We would consider an immediate start for the right person**. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Leicester. As...


  • Leicester, United Kingdom This is Alexander Faraday Recruitment Full time

    Do you thrive in a fast-paced and dynamic environment? Look no further - our client is seeking a Customer Service Advisor to join their exceptional team! Our client prides themselves on delivering unparalleled service and expertise to their valued customers. As a Customer Service Advisor, you will be an instrumental part of ensuring satisfaction and loyalty...


  • Leicester, United Kingdom Wagstaff Recruitment Full time

    Are you a customer service representative, or customer care co-ordinator with experience of the manufacturing sector? This profitable Leicester based manufacturing business is looking for an experienced customer service advisor who is passionate about delivering a first rate service to customers. This fast-paced organisation puts investing in people high on...

  • Customer Advisor

    5 months ago


    Leicester, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Woodlands Nursery & Garden Centre (Dobbies) in Stapleton. This is a permanent 6 hour per weeks contract. You will need to be available to work weekends on a regular basis, either Saturday or Sunday and any flexibility during the week for additional shift for overtime would be...


  • Leicester, United Kingdom Maximus Services, Llc Full time

    Description & Requirements The role is based 18c Meridian East, Meridian Business Park, Leicester, Leicestershire, LE19 1WZ.Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.Here in the UK we employ around 5,000 people across the country to deliver...