Assistant General Manager

4 weeks ago

Hatfield, United Kingdom David Lloyd Leisure Full time

Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?

At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe.

Our Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club.

So, what do you get from us?

As part of our management team, you will eligible to participate in the David Lloyd Club management bonus scheme and also enjoy a great range of benefits including:

33 days holiday (including Bank Holidays) Free Club Membership* for you and your family Discounts on our products such as Swimming / Tennis Lessons and Personal Training. Unlimited 50% discount on food and drinks Learning and Development Opportunities. Wagestream App allowing you to be paid on demand Benefits Suite

What do we need from you?

Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).  Experience leading a variety of functions with variable challenges and goals, or across variable depts. – desirable.  Experience of financial planning and management.  Passionate about customer service. 

How will I be measured?

 Delivering individual personal objectives set by the GM. Observing you and your team’s delivering fantastic service and engagement with members. Observing you and your team’s speed and efficiency in reacting to incidents, issues or complaints.  Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR. Achievement of cost control and budgets. Compliance to the DL Clubs ways of working and Children’s Safety Guide for all products and services. Monthly club visits from Regional Manager and/or any other Club Support visitors.

Up for the challenge? We would love to hear from you 

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.

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