CRM Business Process Manager

5 months ago

Wooburn Green, United Kingdom Zebra Full time

Remote Work: Hybrid


Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.

 

The role involves translating business problems into Business Requirements, User Experience, and Interface Design, and leading project implementations by supporting Functional Requirements, User Test Scripts, CRP Plans, Data Migration Plans, and Training and Tools Support. It combines global design and planning with project management. Responsibilities include developing and supporting global sales tools, including Salesforce (SFDC).

 

This team member will act as the sales business lead on configuration, training, and maintenance for global CRM, PRM platforms, sales playbooks, and other cloud-based tools. They will work closely with sales, marketing, and sales operations to design, implement, and support sales enablement tools globally

 


Responsibilities:

 

  • Will manage a small team of business analysts.
  • Own and develop the Lead to Quote Business Processes and lead projects as assigned.
  • Seek out ways to utilize Salesforce.com platform to improve processes and productivity, and make recommendations to support and organization scaling at a rapid pace.
  • Primary global lead to provide direction and support in the areas of user support/training, change control, interface design, data quality, requirements gathering and reporting, user management, customization of fields, page layouts, record types, searching, list views, queues, reports and dashboards, report and dashboard development, and data management
  • Proficient in handling technical requirements, system configuration, user requirements, and related procedures and assist in the development of technologies to create solutions that support business requirements and drive key business decisions.
  • Guide regional administration of cloud based solutions like SFDC to meet overall objectives of implementation and provide industry recommendations and guidance
  • Define, communicate, and support a change management (release) process.
  • Manage prioritization of change requests and projects in conjunction with other functions
  • Manage and maximize ROI from engaged vendors.
  • Influence team members on user experience and design and provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement

Qualifications:

 

We are looking for someone with an extensive amount of experience in project management leading technology implementations, whether that has been in a B2B space; software or hardware we are interested in you Other skills we are looking for are:

  • Supervisory experience managing a virtual team
  • Business Process Mapping and Business Analyst Experience
  • Understanding of the Salesforce.com and connected sales tools eco-systems
  • Previous experience with writing processes and supporting new testing
  • Critical business problem solving 
  • Experience in planning and deployment of sales tools on a global basis including cloud based solutions like SFDC or CPQ

Preferred Qualifications:

  • Change management mindset
  • Strong Analytical Skills
  • Excellent communication and presentation skills
  • Technically savvy and process oriented

 

Why Zebra?   We offer competitive fixed salary and performance linked bonus as well as a range of corporate benefits which support the lifestyle, professional development, health and learning of our people.   UK benefits:
  • 25 days holiday + public holidays
  • Up to 32 hours paid time off per year to volunteer with a charity of your choice
  • Reward & Recognition scheme - earn points to spend online
  • Pension Scheme with a matched contribution up to 7%
  • Private medical cover
  • Access to an innovative online learning platform
  • Cycle to work scheme
  • Employee Assistance Program
  Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. This is a phenomenal time to join us – we are excited to hear from you   Equal Opportunities:   We are committed to offering equal opportunities, and we encourage applications from all sections of the community.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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